Front Office Supervisor - Giám sát tiền sảnh

Địa điểm làm việc: 

01 Vị trí làm việc tại Khách sạn Peridot Gallery Classic - 52 Bát Sứ, Hoàn Kiếm, Hà Nội; 

01 Vị trí làm việc tại Khách sạn Peridot Grand Luxury Boutique - 33 Đường Thành, Hoàn Kiếm, Hà Nội

• Ensure outstanding customer care at all times.

• Maintain a friendly, cheerful and courteous demeanor at all times.

• Respond to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.

• Arrange FO staff’s shift; supervise daily shift process ensuring all team members adhere to standard operating procedures.

• Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.

• Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.

• Check all billing instructions are correctly updated

• Control cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.

• Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.

• Other task assigned by Hotel manager & FOM

Bảo hiểm theo quy định

Du lịch

Phụ cấp

Đồng phục

Thưởng

Đào tạo

Tăng lương

Chế độ nghỉ phép

Có cơ hội phát triển & thăng tiến

Chi tiết sẽ được trao đổi trong quá trình phỏng vấn

• 2- year experience in the same position

• Fluent in English

• Knowledge of customer service, problems-solving

• Fluent in English, other languages is a bonus

• Good communication and customer service

• Full of energy, confidence, and good work ethic

* Nộp hồ sơ online trên web hoặc nộp trực tiếp tại

Phòng Nhân sự Peridot Grand Luxury Boutique Hotel

Ms Hien 0941302578

33 Đường Thành, Hoàn Kiếm, Hà Nội