Bell Captain - Trưởng Nhóm Hành Lý

• Maintain adequate staffing and distribute tasks accordingly to the room occupancy rate.
• Meet with employees on a regular/irregular basis and manage their work and any distress they may be experiencing.
• Frequently inform employees of compliance with training regulations and any changes in the training policy.
• Execute service and work training for employees as needed.
• Oversee the use of supplies in the department and maintain a clean and tidy environment.
• Carry out the duties of the Captain.
• Inspect the tasks distributed among employees and confirm their completion.
• Monitor the dispatches of official vehicles and guest’s vehicles.
• Follow the company's brand standards and code of business conduct.
• Keep informed of the company's values and ideal conduct. Act accordingly.
• Pursue the operational goal by carrying out all assignments tasked by a senior employee.
• Attend necessary training sessions as required by a training manager in accordance with any training plans.
• Maintain positive and productive working relationships with other employees and departments.
• Adhere to hotel grooming standards at all times.
• Use professional and polished language in all written and oral communication.
• Lead with passion and enthusiasm with a commitment to excellence and a creative approach.
• Dedicated to creating personalized experiences and lasting memories for our guests
• Ensure the implementation of the highest standards in guest service, constantly seek out ways to improve product and service as well as increase volumes and profits.
• Follow department policies, procedures and service standards.
• Follow all safety policies
• Oversee for cleanliness, organization and housekeeping/maintenance standards.
• Stand for an extended period of time or for an entire work shift.
• Maintain proper posture while at the desk and work area.
• Enter and locate work-related information using computers and/or point of sale systems
• Other duties as assigned.
• Store guest luggage upon request and assist with the loading / unloading of luggage into / out of automobiles. Summon taxis upon request.
• Prepare and maintain all tour and delivery paperwork to ensure accuracy and operational standards are upheld. Supervise all group luggage transfers and amenity deliveries to ensure proper handling and completion. Complete daily paperwork.
• Maintain the check-in station for appearance, organization and operational effectiveness. Inspect associates’ uniforms, operational departmental areas for cleanliness and organization, corrects if necessary.

• Attractive salary & benefit package.
• 02 months of probation with full salary.
• Insurance package.
• Clear career development plan with many engaging training courses (local & international).
• Duty meal provided by hotel.
• Annual helpful training courses (local & international).
• Wonderful working environment with professional team.

QUALIFICATIONS

• Education: Bachelor’s degree or higher in related field preferred.
• Experience: Minimum 1-year experience as Bellman/Doorman. Supervisor experience is preferred.

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES

• Must be detailed oriented
• Must show understanding of, and proficiency in, hotel facilities and guestrooms.
• Must have excellent communication skills. Must be able to receive instructions and make reports with accuracy.
• Must be knowledgeable about applicable laws regarding the operation of hotels and restaurantst.
• Ability to work a flexible schedule: weekends, holidays, AM, PM, overnight and overtime when needed.
• Ability to analyze data and trends and create strategies for improvement.
• Strong verbal and written communication skills in English.

• CV attached with recent photo