Telephone Operator

Hạn nộp: 30/04/2024
Mức lương: Thỏa thuận

Nộp hồ sơ ứng tuyển

Thông tin cơ bản

Số lượng
1

Nơi làm việc
Quận Sơn Trà - Đà Nẵng

Giờ làm việc
Làm theo ca

Loại hình
Khách sạn/ Khu căn hộ Resort/ Khu Du lịch Nhà hàng/ Bar/ Pub

Ngành nghề
Tiền sảnh

Vị trí
Nhân viên

Cập nhật
15/04/2024 16:00

Mô tả công việc

The Telephone Operator is responsible and accountable for all operations in relation to the switchboard and guest message delivery whilst on duty. You are responsible in a minor, yet very important capacity to aid and assist within reservation. All duties and tasks performed are to be procedurally correct, timely and consistent.
The Telephone Operator must also ensure that through personal presentation, telephone manner, effective and efficient work practices and guest service standards, that the guests and callers “first” impression of the hotel are lasting ones of genuine warmth and friendliness and of high standards.
Responsible for ensuring that clear and constant communication lines are kept within all staff area and Hotel departments.
To ensure that all guests and callers are provided with concise information concerning the services and facilities provided by the hotel.
Responsible for the ongoing communication of pertinent information using the Telephone logbook provided to other shifts.
To ensure on a daily basis that you are fully aware of all arrivals to the hotel, and in particular, VIP’s and return guests, and that you are aware of any special requests for appropriated action.
To ensure that you are completely aware of the complete range of services and facilities that the hotel provides to its guests and visitors.
To ensure you have a complete and thorough knowledge of the outlets of the hotel, their operating hours and the scope of services that they provide.
To ensure that all telephone calls are attended to in a helpful and professional, yet warm and friendly manner.
To ensure that the switchboard is not left unattended at any time whilst on duty.
Responsible for the prompt and correct input of all guest messages into the system.
To identify any faults that occur in the switchboard at any time whilst you are on duty, contact the relevant member and report the fault direct to the Manager on Duty.
Responsible for providing a personal, efficient, friendly and warm wakeup call service for our guests as required.
To ensure confidentiality is adhered to in relation to all enquiries in reference to guests or staff with no exceptions.
To maintain and be aware of the importance of guest recognition.
Responsible for adhering to the rules and regulations of the hotel as set down in the staff handbook.
To assist and carry out other duties as required and directed.
To be completely aware of the Fire and Emergency procedures of the hotel and your responsibilities in an emergency.
To acquire, through training provided, a complete knowledge of all policies and policies as set down by the hotel that relate specifically to the switchboard.
To ensure at all times that personal presentation is immaculate and your uniform or work clothes are in line with hotel uniform and clothing codes.

Quyền lợi được hưởng

Competitive salary and benefits package
Great Learning Cultures within IHG Group
Careers Development Opportunities
Dynamic and proactive l working environment
Open-door Working Cultures

Yêu cầu công việc

Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
Must speak fluent English. Other languages preferred.
Proficient in the use of Microsoft Office and Operator System
High School or Vocational Certificate in Hotel Administration, Hotel Management or equivalent
1-year experience in guest / customer service, or an equivalent combination of education and experience.

Yêu cầu hồ sơ

English CV

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ĐÁNH GIÁ

5.0

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5 ĐÁNH GIÁ

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Sắp xếp đánh giá:

VOCO MA BELLE DA NANG

Theo dõi

Chat

Quy mô: 100 - 499
168 Võ Nguyên Giáp, phường Phước Mỹ, quận Sơn Trà, Đà Nẵng, Vietnam
https://www.vocohotels.com
Welcome to voco®. Drawing on our years of experience in delivering True Hospitality, voco hotels, gives people a different choice. Hotels that are reliable enough to depend on, but different enough to be fun. Our new family of hotels are connected by their individual characters, that make memorable travel dependable. Unstuffy hotels, where people feel comfortable to relax, and just get on with relaxing. Hotels that stand out from the crowd. The 283-room hotel seamlessly combines the informality and charm of an individual property with the quality and reassurance of a globally renowned brand. It signals the latest development in the growth of voco, inspired by the Latin word for 'to invite' or 'come together'. voco Ma Belle Danang promises a memorable stay for guests, who can relax in a safe and peaceful environment. They will be inspired by a colourful, modern design which features yellow for energy, teal for elegance and grey for balance. Guests are certain to enjoy the playful, personal touches running through the voco Ma Belle Danang's design, and its range of indulgent amenities. The 'Me Time' concept of its rooms ensures they can look forward to a great night's sleep thanks to premium beds, innovative lighting and user-friendly technology, while the superior showers offer a refreshing start to the day. The brand's signature 'voco Life' concept features strongly, with the hotel boasting one of the city's only rooftop bars with a true 360-degree view of both the ocean and the city. The rooftop bar is envisioned to be vibrant - it features a DJ booth and is next to the hotel's infinity pool. It is perfect for watching the sunset or the famous annual fireworks festival. When not being fashionably cool on the rooftop, guests can enjoy the all-day dining restaurant which serves local fare with a twist. There is an extensive range of residential-style meeting facilities with stunning views of the coastline for those looking to mix business with pleasure, or to host key social events and destination weddings. There is also a high-energy gym for guests to break a sweat, or a calm and serene spa for when it's time to unwind. voco Ma Belle Danang is ideally situated to offer guests easy access to the many attractions of Danang, from a coastline providing the perfect backdrop for a morning run or afternoon stroll, to a wide range of restaurants and bars within easy walking distance. With Danang City Centre only 1.5km away, and Danang International Airport 5km, guests also have easy connectivity to Vietnam's main cities and overseas destinations.