Order Taker

Hạn nộp: 20/12/2023
Mức lương: Thỏa thuận

Thông tin cơ bản

Số lượng
1

Nơi làm việc
Quận Sơn Trà - Đà Nẵng

Giờ làm việc
Làm theo ca

Loại hình
Khách sạn/ Khu căn hộ Resort/ Khu Du lịch Nhà hàng/ Bar/ Pub

Ngành nghề
Buồng phòng

Vị trí
Nhân viên

Cập nhật
02/01/2024 11:00

Mô tả công việc

To participate in the daily briefing with the Housekeeping Supervisor or Assistant Executive Housekeeper
To understand and strictly adhere to the rules and regulations established in the Employees Handbook.
To understand and strictly adhere to the hotel’s policy on fire, hygiene, health and safety and to handle all equipment, utensils and uniforms with care
To maintain a high standard of personal appearance and hygiene at all times
To maintain a good rapport and working relationship with staff of all other departments
To provide a courteous and professional service at all times
Introduces all new staff to Housekeeping facilities and services and explains all policies, tasks, procedures and standards related to Laundry section to ensure the highest standard of service
Administers staff schedules to ensure sufficient staff to cover workload and to minimize overtime payment
Report maintenance deficiencies and items in need of repair
Carry out lost and found procedures
Manage master keys in his/her possession
Attend training and meetings when required.
Carry out any other reasonable task set by the Hotel's Management
Manage the housekeeping office
Receive all incoming calls and respond accordingly
Allocate room and task lists to housekeeping staff
Ensure keys are issued in line with security procedures
Log and store all lost property after each shift; send lost property to guests in line with procedures
Ensure all relevant guest information is communicated to housekeeping staff
Carry out administrative and IT duties
Organize and control extra duties and special tasks
Report all necessary maintenance daily and log all jobs
Liaise with Front Office staff to ensure all information is communicated efficiently and promptly
Ensure that communication has been clear and consistent to all shifts
Update system regularly to give maximum room return to the hotel/s active inventory through coordination with the Housekeeping Supervisor
Handle emergencies if and when they occur in the department
Handle staff and guest requests by delegating to the appropriate individuals and follow up to ensure department and hotel standards are met
Responds to all emergency call which includes monitoring the alarm system
Dispatching and directing the proper crafts to the location, notifying other departments and the alarm-company of the situation
Present a positive, professional, and courteous image, to ensure guest satisfaction
Maintain the brand's high quality standards
Ability to remain calm and perform all essential functions during emergency situations
Maintain control of Guest Supplies, prepare the needed supplies for requisitions

Quyền lợi được hưởng

Competitive salary and benefits package
Great Learning Cultures within IHG Group
Careers Development Opportunities
Dynamic and proactive l working environment
Open-door Working Cultures

Yêu cầu công việc

It’s a physical role and you’ll be on your feet most of the day, so fitness is important
Strength – with occasional lifting of items up to 50 pounds / 23 kilograms and or push/pulling heavy objects
You’ll might need to bend and kneel to complete some activities
Literacy skills - reading, writing and basic maths skills
Flexible attitude to shifts – you may need to work nights, weekends and/or holidays

Yêu cầu hồ sơ

Apply through Hoteljob.vn

ĐÁNH GIÁ

5.0

TỐT

5 ĐÁNH GIÁ

Chính sách nhận xét

Môi trường làm việc5/10

Chế độ đãi ngộ5/10

Địa điểm làm việc5/10

Bình luận (5)
Đánh giá (5)

Đánh giá ẩn danh

Môi trường làm việc

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Địa điểm làm việc

Sắp xếp đánh giá:

VOCO MA BELLE DA NANG

Theo dõi

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Quy mô: 100 - 499
168 Võ Nguyên Giáp, phường Phước Mỹ, quận Sơn Trà, Đà Nẵng, Vietnam
https://www.vocohotels.com
Welcome to voco®. Drawing on our years of experience in delivering True Hospitality, voco hotels, gives people a different choice. Hotels that are reliable enough to depend on, but different enough to be fun. Our new family of hotels are connected by their individual characters, that make memorable travel dependable. Unstuffy hotels, where people feel comfortable to relax, and just get on with relaxing. Hotels that stand out from the crowd. The 283-room hotel seamlessly combines the informality and charm of an individual property with the quality and reassurance of a globally renowned brand. It signals the latest development in the growth of voco, inspired by the Latin word for 'to invite' or 'come together'. voco Ma Belle Danang promises a memorable stay for guests, who can relax in a safe and peaceful environment. They will be inspired by a colourful, modern design which features yellow for energy, teal for elegance and grey for balance. Guests are certain to enjoy the playful, personal touches running through the voco Ma Belle Danang's design, and its range of indulgent amenities. The 'Me Time' concept of its rooms ensures they can look forward to a great night's sleep thanks to premium beds, innovative lighting and user-friendly technology, while the superior showers offer a refreshing start to the day. The brand's signature 'voco Life' concept features strongly, with the hotel boasting one of the city's only rooftop bars with a true 360-degree view of both the ocean and the city. The rooftop bar is envisioned to be vibrant - it features a DJ booth and is next to the hotel's infinity pool. It is perfect for watching the sunset or the famous annual fireworks festival. When not being fashionably cool on the rooftop, guests can enjoy the all-day dining restaurant which serves local fare with a twist. There is an extensive range of residential-style meeting facilities with stunning views of the coastline for those looking to mix business with pleasure, or to host key social events and destination weddings. There is also a high-energy gym for guests to break a sweat, or a calm and serene spa for when it's time to unwind. voco Ma Belle Danang is ideally situated to offer guests easy access to the many attractions of Danang, from a coastline providing the perfect backdrop for a morning run or afternoon stroll, to a wide range of restaurants and bars within easy walking distance. With Danang City Centre only 1.5km away, and Danang International Airport 5km, guests also have easy connectivity to Vietnam's main cities and overseas destinations.