Assistant Manager - Concierge

Administration

• Assists in the preparation and updates of the Front Office and Bell Desk Departmental Operations Manuals if necessary.
• Ensures information on restaurants, hotel facilities and other miscellaneous are updated periodically.
• Maintains the Daily Log Book.

Customer Service

• Provides exceptional services to guests and internal customers in other department at all time to maintain positive interactions with good working relationships.

Financial

• Maximises associate productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals as well as the expectations of the guests.
• Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to.

Operational

• Ensures that all guest requests and requirements are attended to promptly and handled in the correct manner.
• Ensures speedy, accurate and efficient telephone and message service at all times.
• Ensures that communication and co-ordination of all Departments, with particular emphasis on the interaction between Concierge and Front Desk, Sales, housekeeping, Maintenance, Telephone, Security are smooth and efficient.
• Ensures that all guest details are entered correctly in accordance with the principles of clean data.

Personnel

• Oversees the punctuality and appearance of all Concierge and Bell Desk associates.
• Conducts annual Performance Development Discussions with Concierge and Bell Desk associates, supports them in their professional development goals.
• Assists to prepare and posts weekly work schedules, making sure that they reflect business needs and other key performance indicators.
• Ensures that associates have a complete understanding of and adhere to associate rules and regulations.
• Feedback the results of the Associate Engagement Survey and ensure that the relevant changes are implemented.

• International, professional and friendly 5-star working environment

• Full training from Hyatt (Hotel orientation, Leadership development, E-learning, workshop…)

• Learning and development opportunities

• Associates Social Space (Designed by colleagues for colleagues) and Associate Social Activities

• Complimentary 2 duty meals per working shift and team menu designed by our Chef every week

• Be provided uniform and laundry service

• Discount 50% for F&B service at our restaurants

• Complimentary accommodation at selected Hyatt properties worldwide

• Free parking at our associate parking area

• Work experience as Assistant Manager or minimum 2 years as Team Leader/ Supervisor preferably in a luxury international brands.
• Good problem solving and focusing on solutions and results having positive and can-do attitude in any difficult circumstance or under high pressure
• Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds.
• Service oriented style with professional presentation skills
• A true desire to satisfy the needs of guests in a fast paced environment.
• Extensive knowledge of various departments in international luxury hotels
• Excellent organizational, interpersonal and administrative skills
• Clear concise written and refined verbal communication skills in English.

• Online application to:

Tin đã hết hạn or Ms. Vi- Recruitment (028 3824 1234 - Ext: 2302)

• Direct application to:

Human Resources Department, Park Hyatt Saigon, 2 Lam Son Square, District 1