Housekeeping Coordinator - Thư Ký Bộ Phận Buồng Phòng

• Follow the company’s human resource management regulations and perform all tasks efficiently and in a way that increases the productivity of the department.
• Attend all training sessions as a trainee according to the company’s training policies and the requests of senior employees responsible for the training.
• Receive orders from guests and deliver them to the appropriate departments
• Frequently check whether the guest orders have been attended to appropriately.
• Sincerely apologize to guests if their requests have not been attended to appropriately.
• Receive guest room facility-related orders and deliver them to the facilities management department.
• Consult the front office in carrying out daily cleaning duties to ensure undisrupted guest room operations.
• Creating room attendant boards in Opera daily, based on the hotel’s occupancy and outlook.
• Prepare department for special events, coordinate with other departments, as needed.
• Maintain inventory and attendance records.
• If any lost items are found, show initiative in contacting the appropriate customer and returning them.
• Manage customer rental items. Be prepared by keeping items that meet customer needs.
• Inform inspectors and room maids of any preference data of customers scheduled to check in that day.
• Inform the appropriate floor and senior employees of the list of VIP arrivals for the day.
• Upon receiving a complaint from a customer, handle it appropriately and report it to a senior employee.
• Report any noteworthy matters from a guest to a senior employee.
• Follow the company's brand standards and code of business conduct.
• Keep informed of the company's values and ideal conduct. Act accordingly.
• Pursue the operational goal by carrying out all assignments tasked by a senior employee.
• Maintain positive and productive working relationships with other employees and departments
• Adhere to hotel grooming standards at all times
• Use professional and polished language in all written and oral communication.
• Dedicated to creating personalized experiences and lasting memories for our guests.
• Ensure the implementation of the highest standards in guest service, constantly seek out ways to improve product and service.
• Follow department policies, procedures and service standards.
• Follow all safety policies.
• Oversee for cleanliness, organization and housekeeping/maintenance standards.
• Maintain proper posture while at the desk and work area.
• Enter and locate work-related information using computers and/or point of sale systems.
• Other duties as assigned.