Giám Đốc An Ninh | Director of Loss Prevention

• Assists in the development and implementation of emergency procedures.

• Conducts investigation of all losses of property assets and refers to proper management for disposition.

• Deploys security staff to effectively monitor and protect property assets.

• Comply with all Corporate Loss Prevention safety and security management guidelines and procedures.

• Conduct periodic patrols of entire property and parking areas.

• Recognize success across areas of responsibility.

• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

• Identifies and makes recommendations for minimizing physical hazards and unsafe work practices.

• Implements action plans to monitor and control risk.

• Maintains required reports and documentation regarding patrols of property and parking areas.

• Provides means for obtaining necessary medical attention on a timely basis.

Leading Security/Loss Prevention Teams

• Attends pre- and post-convention and weekly forecast meetings to understand group needs and gather critical information to communicate to Loss Prevention officers.

• Celebrates successes by publicly recognizing the contributions of team members.

• Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.

• Encourages and builds mutual trust, respect, and cooperation among team members.

• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.

• Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.

• Serves as a role model to demonstrate appropriate behaviors.

• Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.

• Strives to improve service performance.

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Ensuring Exceptional Customer Service

• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.

• Empowers employees to provide excellent customer service.

• Meet quality standards and customer expectations on a daily basis.

• Incorporates guest safety and satisfaction as a component of departmental meetings with a focus on continuous improvement.

Conducting Human Resources Activities

• Assists in minimizing cost of accident claims through aggressive claims management.

• Brings issues to the attention of Human Resources as necessary.

• Completes proper documentation and reports all employee accident and general liability incidents to Claims Reporting Service.

• Conducts hourly employee performance appraisals according to Standard Operating Procedures.

• Complete disciplinary procedures and documentation according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

• Administer property policies fairly and consistently.

• Maintain first aid and CPR certifications required for Loss Prevention officers.

• Handles guest problems and complaints.

• Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.

• Provides services that are above and beyond for customer satisfaction and retention.

Additional Responsibilities

• Analyzes information and evaluating results to choose the best solution and solve problems.

• Develops and maintains a working relationship with local law enforcement authorities.

• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

• Mức lương cạnh tranh / Attractive Salary
  
• Cung cấp 2 bữa ăn/ca / Free meals per shift
  
• Đồng phục giặt ủi / Free laundry
• Gửi xe miễn phí / Free parking
• Tham gia các hoạt động, các khóa đào tạo theo tiêu chuẩn của Marriott / Training and Activity by Marriott

OR

• 2-year degree from an accredited university in Criminal Justice or related major; 2 years experience in the security/loss prevention or related professional area.

Related Work Experience: At least 3 years of related work experience