Reservation Agent
- Hạn nộp: 04/02/2024
- Mức lương: 5 - 8 triệu
Thông tin cơ bản
1
Quận Đống Đa - Hà Nội
Giờ hành chính
Tiền sảnh
Nhân viên
05/01/2024 17:11
Mô tả công việc
1st primary: Focus on Deliver the good service to Guest, company, Travel Agent:
• Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral then response the guest, company, agent…
• Processes reservations from the sales office, other hotel departments, and travel agents, OTA…
• Processes cancellations and modifications and promptly relays this information to the related department as front desk, housekeeping…
• To reconfirm the next day correspondence regarding the correct information such as guests profile, flight details, room preference, credit card number with expiry date, room rates and any pre-arrange limousine airport pick-up, etc.
• Prepare today arrival and handed to reception-one day before the actual arrival.
2nd primary: maintain the operation of Reservations meet with guest expectation, hotel standard:
• To check the last night no-show and cancellation report and follow up
• To check and follow up daily trace to make sure all trace is resolved
• Processes advance deposits on reservations handle to FO make prepayment.
• Book room reservation requests, enter rooming lists and update accurate information in the system.
• Manage group reservations, constant communication with event planner and balancing inventory.
• Ensure the best selection for the guest and ensure revenue is maximized through upselling.
• To follow up availability and rate charts on TARS and other booking systems / channels.
• Recommend property facilities and assist guest with information and special requested.
• Filing all documentation regarding reservation works.
• To call the supervisor or manager for advice in serious cases or if an approval is required.
• To report all guest comments or complaints.
Quyền lợi được hưởng
Yêu cầu công việc
• Areas of study Hospitality Management
• Minimum of 1 years of relevant experience in the hotel industry
• Languages essential English (Fluent)
• Strong working knowledge of Microsoft Outlook, Microsoft Office, Opera
• Service oriented with an eye for details
• Ability to work effectively and contribute in a team
• Good presentation and influencing skills
• Good communication skills
• Good Time management
Yêu cầu hồ sơ
Chấp nhận tập tin doc, docx, xls, xlsx, pdf, gif, jpg, png dung lượng không quá 10MB
- Quy mô:
- Số 9 Cát Linh, phường Quốc Tử Giám, quận Đống Đa, Hà Nội, Vietnam
Grand Mercure Hanoi offers 5-star experience and immerses you in the authentic Vietnamese culture with a sense of contemporary chic. From business to leisure, with family, friends or colleagues, our guests are able to experience and participate in our first-class services and well-design facilities. The story of Hanoi will be discover through our exquisite dining experiences, rooftop sky bar and stunning glass-walled rooftop swimming pool and many more. At Grand Mercure Hanoi, we want our guests to perceive us through our sincere, proud and charming as well as connecting to the value of Vietnamese culture. Số 9 Cát Linh, Phường Quốc Tử Giám, Quận Đống Đa, Hà Nội
Thông tin liên hệ
- Nhân sự