Front Office Manager - Trưởng bộ phận Tiền Sảnh

• Develop and maintain departmental standard operation procedures (SOP)

• Assist in the daily maintenance of the room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectations.

• Responsible for budgeting, forecasting, financial planning, and management of Front Office. Activities center on the identification of strengths and weaknesses, the development of plans and strategies to ensure business development.

• Report on a regular basis to the DOR on the performance of the Front Office against budgets, sales and profit projections. Analyze variances and monitor the impact of initiatives and corrective actions.

• Responsible for sales to guests through the Front Desk and any actions taken by the incumbent that can impact the volume of business.

• Responsible for all major operating expenses and has the capacity to set margins and manage the business against profit projections.

• Have control over the elements that determine profit and loss. Make the decision that relates to profit and loss.

• Ensure all Front Office quality standards are complied with and that policies and procedures are consistently applied.

• Ensure all guests are being treated in an efficient and courteous manner. Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality.

• Coordinate activities with other resort departments in order to facilitate increased levels of communication and guest satisfaction.

• Responsible for promoting the product and its services to the targeted customer/guest group. Develop promotional programs, point of sales materials, merchandising activities.

• Monitor plans’ effectiveness and introduce changes in response to the marketplace, including setting targets, planning and scheduling work and performance indicators that are typical productivity and efficiency measures.

• Competitive salary and service charge (100% salary and service charge during probation period)
• 12 annual leaves
• Accomodation, uniform and meals are provided
• Relocation, Phone, R&R, Long-term service allowance
• International and dynamic working environment
• Social Insurance as labor law
• 24/7 accident insurance from the start date
• 13th month salary
• Enjoy Sailing Leisure Group’s special offer for internal employees.

• First Aid Certificate.

• Min 3-year experience in Front Office/Guest Services, including at least two years as Assistant Front Office Manager and supervisory experience, required.

• Strong supervisory & leadership skills

• Excellent communication and presentation skills

• Strong project management skills

• Be reliable and well presented

• Displays a confident and professional manner

• Exhibits high level of attention to detail

• Displays flexibility and high energy levels

• Deals efficiently and confidently with complaints and queries from owners, department heads and external parties

• Demonstrates strong personal organization and time management skills

• Able to work under pressure and meet tight deadlines

• Strong analytical and numeracy skills

• Extensive knowledge of the resort

• Must be able to speak, read, write and understand the primary language(s) used in the workplace.

• Excellent communication in English

• Statement of honest and no criminal record.

Hotline: 0905******

Phone: +84 (0297) 3559 8888