Assistant Sales Manager/ Sales Manager, Catering

The Sales Manager, Catering will win business to the Hotel through sourcing, negotiating and winning Catering Sales Accounts to generate effective revenue.

The Sales Manager, Catering will be required to conduct their duties in a courteous, safe and efficient manner, in accordance with the hotel’s policies and procedures, ensuring that a high level of service is maintained.

CORE WORK ACTIVITIES

1. Assume responsibility for a designated account base.

2. Input all data accurately in the ISAC system for appropriate account management follow up and tracing.

3. Support the development of a Sales action plan to target key accounts and have agreed with Account Director, Catering and DOSM.

4. Organize and report a weekly sales call plan and weekly entertainment plan to Account Director, Catering.

5. Establish a regular core pattern for meeting with principals of target markets and conduct effective and thorough site inspections within the Hotel.

6. Ensure a focus on all Hotel facilities including food and beverage, catering and additional products such as Sheraton Fitness, Spa.

7. Develop and refine a comprehensive mailing list for the above mentioned.

8. Develop and maintain contact with the above mentioned.

9. Work towards monthly budgets and report progress

10. Sign guests to SPG Pro, SPB and all relevant reward/loyalty programs

11. Maintain regular contact with the Regional Sales Offices and where appropriate submit sales leads within the company network.

12. Assist in developing and implementation direct mail campaigns

13. Learn to read the marketing worksheets with an understanding of the budget the Hotel is working towards achieving in all market segments

14. Ensure attendance at training, ensure you pro-active team spirit with new staff, helping to orient them as they arrive to the department

15. Demonstrate working knowledge of all tasks within your area of responsibility

16. Monitor guests/ clients services and operational requirements in order to identify short falls in the operation

17. Take part in all opportunities for quality team building.

18. Participate actively in the regular sales meeting to keep staff and management informed and to foster two-way communication

19. Communicate initiatives to Associates

20. Involve management in aspects of decision making for your accounts by participating actively in all meetings.

21. Display creativity and initiative

22. Co-operate with other sections and departments in a friendly and effective manner

23. Set joint objectives and goals with Account Director, Catering and DOSM within appropriate time frames and measure performance against set objectives

24. Give feedback in your staff appraisals, conducted on a regular basis (6/12 monthly) and look at performance on an ongoing basis

25. Ensure that all equipment is functioning and serviced regularly

26. Encourage Associates to notify any equipment or lighting failure immediately to expedite repairs/ replacement.

27. Ensure Associates to fill out a maintenance request form and send directly to Maintenance Section for all repairs and servicing

28. Ensure staff recognize that the disabled and special needs guests are provided for

29. Develop an awareness of, and appreciation for, the richness of the cultural diversity of your clients, associates and location

30. Ensure all Associates have a high level of product knowledge so they are able to explain service and facilities to client as required

31. Develop an awareness of local service and facilities

32. Identify opportunities for value added services to increase sales profitability and anticipate client needs

33. Ensure Associates know the benefits of Marriott Bonvoy.

34. Demonstrate effective selling techniques in promoting Company’s products and services

35. Demonstrate effective verbal and non-verbal communication skill

36. Ensure guest comments are recorded in guest history record and acted on when appropriate

37. Ensure Associates use the Guest Satisfaction Index Surveys in a constructive manner

38. Monitor account activity and make adjustments when necessary

39. Participate in the preparation of the Strategic Business Plan as appropriate an d provide valuable and current market intelligence to the Account Director, Catering and DOSM

40. Seek opportunities to continually improve client service

41. Monitor all product and performance standards and ensure action is taken when standards are not being met

42. Act on potential client complaints and report to appropriate personnel

43. Compile daily, weekly and monthly reports as required

44. Analyse reports and make recommendations

45. Ensure files, correspondence and other relevant business documentation is maintained

46. Utilize computer applications to perform the tasks required

47. Anticipate guest’s needs through observation and offer prompt, efficient service either personally or through effective communication with other Associates

48. Align working practices and conduct with Sheraton Saigon Grand Opera Hotels’ Vision; consistently strive to meet and exceed the expectations of both internal and external guests

49. Uphold the Company’s Cares culture by demonstrating the Marriott Standards at all times to guests and fellow Associates

50. Align working style, working practices and conduct with Sheraton Saigon Grand Opera Hotels’ Vision, Corporate Values and policies. Comply with Sheraton’s Code of Conduct at all times

51. Completely understand, implement and ensure adherence to Local Labor Laws and Sheraton policies

52. Be well versed and knowledgeable of Sheraton Fire and Evacuation procedures as well as health and safety requirements in the Workplace. Ensure Associates are aware of their duty of care as determined by the legislation and that they maintain complete familiarity

53. Undertake additional duties as requested by the Department Manager and Hotel Management.

Client Satisfaction

1. Deliver enthusiastic, positive, helpful and respectful client communication, ensuring precise and effective information transfer

2. Address client queries strictly within 24 hours of initial contact and follow up within 24 hours of sending proposals

3. Ensure recovery calls are dealt with in appropriate manner.

To summarise, it is not the intention of this Job Description to limit the scope or responsibilities of the above-mentioned, but to highlight the most important aspects of your position. It is essential that all associates are committed to their jobs and the success of the enterprise, and maintain a willingness to accept total flexibility of jobs and duties throughout the hotel.

• Competitive salary and benefits
• Insurance as per labor law
• 24/24 personal accident insurance
• 12-14 annual leaves
• Annual health check
• Company outing trip
• Professional training and working environment
• Long term career opportunity
• Free duty meal, uniform and parking
• Other benefits for associates from Marriott

• At least 2-year experience at the same position
• Good command in English and Vietnamese
• Friendly, hardworking, willing to learn
• Prefer Hotel experience.

Ứng viên vui lòng nộp hồ sơ tại Hoteljob hoặc có thể nộp trực tiếp tại Cổng số 88 Đồng Khởi, P. Bến Nghé, Quận 1, Thành phố Hồ Chí Minh.

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!!! Lưu ý - Tất cả các Khách sạn thuộc Tập đoàn Marriott International nói chung và Khách sạn Sheraton Saigon nói riêng không yêu cầu ứng viên đóng bất kỳ lệ phí nào trong quá trình Tuyển dụng.

Dear applicants,

Thank you for your interest to apply at Marriott hotels. Be kindly noted that, at Marriott Hotels, we never request our applicants to transfer money into any accounts for charity or other purposes as part of requirements during the recruitment/selection process. Tests, if any, will be sent to candidates and taken by candidates via our official career website: Marriott International Careers | Find Job & Career Opportunities.

Please do let us know should you receive any suspicious requests/communication.

Kính gửi các ứng viên,

Cảm ơn bạn đã quan tâm ứng tuyển tại các khách sạn Marriott. Xin lưu ý rằng, tại các Khách sạn Marriott, chúng tôi không bao giờ yêu cầu ứng viên chuyển tiền vào bất kỳ tài khoản nào để làm từ thiện hoặc phục vụ cho các mục đích khác như một phần yêu cầu trong quá trình tuyển dụng/tuyển chọn. Bài kiểm tra, nếu có, sẽ được gửi cho ứng viên và sẽ thực hiện thông qua trang web nghề nghiệp chính thức của chúng tôi: Marriott International Careers | Tìm cơ hội việc làm và nghề nghiệp.

Vui lòng cho chúng tôi biết nếu bạn nhận được bất kỳ yêu cầu/thông tin liên lạc đáng ngờ nào.

Recruitment Team – Sheraton Saigon Grand Opera Hotel