Assistant Sales Manager/ Sales Manager, Catering
- Hạn nộp: 30/06/2025
- Mức lương: Thỏa thuận
Thông tin cơ bản
1
Giờ hành chính
Khách sạn/ Khu căn hộ
Kinh doanh & tiếp thị
Nhân viên
09/05/2025 17:15
Mô tả công việc
The Sales Manager, Catering will win business to the Hotel through sourcing, negotiating and winning Catering Sales Accounts to generate effective revenue.
The Sales Manager, Catering will be required to conduct their duties in a courteous, safe and efficient manner, in accordance with the hotel’s policies and procedures, ensuring that a high level of service is maintained.
CORE WORK ACTIVITIES
1. Assume responsibility for a designated account base.
2. Input all data accurately in the ISAC system for appropriate account management follow up and tracing.
3. Support the development of a Sales action plan to target key accounts and have agreed with Account Director, Catering and DOSM.
4. Organize and report a weekly sales call plan and weekly entertainment plan to Account Director, Catering.
5. Establish a regular core pattern for meeting with principals of target markets and conduct effective and thorough site inspections within the Hotel.
6. Ensure a focus on all Hotel facilities including food and beverage, catering and additional products such as Sheraton Fitness, Spa.
7. Develop and refine a comprehensive mailing list for the above mentioned.
8. Develop and maintain contact with the above mentioned.
9. Work towards monthly budgets and report progress
10. Sign guests to SPG Pro, SPB and all relevant reward/loyalty programs
11. Maintain regular contact with the Regional Sales Offices and where appropriate submit sales leads within the company network.
12. Assist in developing and implementation direct mail campaigns
13. Learn to read the marketing worksheets with an understanding of the budget the Hotel is working towards achieving in all market segments
14. Ensure attendance at training, ensure you pro-active team spirit with new staff, helping to orient them as they arrive to the department
15. Demonstrate working knowledge of all tasks within your area of responsibility
16. Monitor guests/ clients services and operational requirements in order to identify short falls in the operation
17. Take part in all opportunities for quality team building.
18. Participate actively in the regular sales meeting to keep staff and management informed and to foster two-way communication
19. Communicate initiatives to Associates
20. Involve management in aspects of decision making for your accounts by participating actively in all meetings.
21. Display creativity and initiative
22. Co-operate with other sections and departments in a friendly and effective manner
23. Set joint objectives and goals with Account Director, Catering and DOSM within appropriate time frames and measure performance against set objectives
24. Give feedback in your staff appraisals, conducted on a regular basis (6/12 monthly) and look at performance on an ongoing basis
25. Ensure that all equipment is functioning and serviced regularly
26. Encourage Associates to notify any equipment or lighting failure immediately to expedite repairs/ replacement.
27. Ensure Associates to fill out a maintenance request form and send directly to Maintenance Section for all repairs and servicing
28. Ensure staff recognize that the disabled and special needs guests are provided for
29. Develop an awareness of, and appreciation for, the richness of the cultural diversity of your clients, associates and location
30. Ensure all Associates have a high level of product knowledge so they are able to explain service and facilities to client as required
31. Develop an awareness of local service and facilities
32. Identify opportunities for value added services to increase sales profitability and anticipate client needs
33. Ensure Associates know the benefits of Marriott Bonvoy.
34. Demonstrate effective selling techniques in promoting Company’s products and services
35. Demonstrate effective verbal and non-verbal communication skill
36. Ensure guest comments are recorded in guest history record and acted on when appropriate
37. Ensure Associates use the Guest Satisfaction Index Surveys in a constructive manner
38. Monitor account activity and make adjustments when necessary
39. Participate in the preparation of the Strategic Business Plan as appropriate an d provide valuable and current market intelligence to the Account Director, Catering and DOSM
40. Seek opportunities to continually improve client service
41. Monitor all product and performance standards and ensure action is taken when standards are not being met
42. Act on potential client complaints and report to appropriate personnel
43. Compile daily, weekly and monthly reports as required
44. Analyse reports and make recommendations
45. Ensure files, correspondence and other relevant business documentation is maintained
46. Utilize computer applications to perform the tasks required
47. Anticipate guest’s needs through observation and offer prompt, efficient service either personally or through effective communication with other Associates
48. Align working practices and conduct with Sheraton Saigon Grand Opera Hotels’ Vision; consistently strive to meet and exceed the expectations of both internal and external guests
49. Uphold the Company’s Cares culture by demonstrating the Marriott Standards at all times to guests and fellow Associates
50. Align working style, working practices and conduct with Sheraton Saigon Grand Opera Hotels’ Vision, Corporate Values and policies. Comply with Sheraton’s Code of Conduct at all times
51. Completely understand, implement and ensure adherence to Local Labor Laws and Sheraton policies
52. Be well versed and knowledgeable of Sheraton Fire and Evacuation procedures as well as health and safety requirements in the Workplace. Ensure Associates are aware of their duty of care as determined by the legislation and that they maintain complete familiarity
53. Undertake additional duties as requested by the Department Manager and Hotel Management.
Client Satisfaction
1. Deliver enthusiastic, positive, helpful and respectful client communication, ensuring precise and effective information transfer
2. Address client queries strictly within 24 hours of initial contact and follow up within 24 hours of sending proposals
3. Ensure recovery calls are dealt with in appropriate manner.
To summarise, it is not the intention of this Job Description to limit the scope or responsibilities of the above-mentioned, but to highlight the most important aspects of your position. It is essential that all associates are committed to their jobs and the success of the enterprise, and maintain a willingness to accept total flexibility of jobs and duties throughout the hotel.
Quyền lợi được hưởng
- Competitive salary and benefits
- Insurance as per labor law
- 24/24 personal accident insurance
- 12-14 annual leaves
- Annual health check
- Company outing trip
- Professional training and working environment
- Long term career opportunity
- Free duty meal, uniform and parking
- Other benefits for associates from Marriott
Yêu cầu công việc
- At least 2-year experience at the same position
- Good command in English and Vietnamese
- Friendly, hardworking, willing to learn
- Prefer Hotel experience.
Yêu cầu hồ sơ
Ứng viên vui lòng nộp hồ sơ tại Hoteljob hoặc có thể nộp trực tiếp tại Cổng số 88 Đồng Khởi, P. Bến Nghé, Quận 1, Thành phố Hồ Chí Minh.
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!!! Lưu ý - Tất cả các Khách sạn thuộc Tập đoàn Marriott International nói chung và Khách sạn Sheraton Saigon nói riêng không yêu cầu ứng viên đóng bất kỳ lệ phí nào trong quá trình Tuyển dụng.
Dear applicants,
Thank you for your interest to apply at Marriott hotels. Be kindly noted that, at Marriott Hotels, we never request our applicants to transfer money into any accounts for charity or other purposes as part of requirements during the recruitment/selection process. Tests, if any, will be sent to candidates and taken by candidates via our official career website: Marriott International Careers | Find Job & Career Opportunities.
Please do let us know should you receive any suspicious requests/communication.
Kính gửi các ứng viên,
Cảm ơn bạn đã quan tâm ứng tuyển tại các khách sạn Marriott. Xin lưu ý rằng, tại các Khách sạn Marriott, chúng tôi không bao giờ yêu cầu ứng viên chuyển tiền vào bất kỳ tài khoản nào để làm từ thiện hoặc phục vụ cho các mục đích khác như một phần yêu cầu trong quá trình tuyển dụng/tuyển chọn. Bài kiểm tra, nếu có, sẽ được gửi cho ứng viên và sẽ thực hiện thông qua trang web nghề nghiệp chính thức của chúng tôi: Marriott International Careers | Tìm cơ hội việc làm và nghề nghiệp.
Vui lòng cho chúng tôi biết nếu bạn nhận được bất kỳ yêu cầu/thông tin liên lạc đáng ngờ nào.
Recruitment Team – Sheraton Saigon Grand Opera Hotel
Nộp hồ sơ ứng tuyển
Lưu ý: Bạn nên Tạo hồ sơ trực tuyến để Nhà tuyển dụng chủ động liên hệ tới bạn

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Quy mô:
88 Đường Đồng Khởi, Bến Nghé, District 1, Hồ Chí Minh, Việt Nam
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https://sgnsirecruitment@marriott.com
Sheraton is one of the thirty famous brands owned by Marriott International, Inc. with more than 8,000 properties in over 139 countries and territories around the world. Sheraton Saigon Grand Opera Hotel is a leading 5-star hotel strategically located in the heart of downtown of Ho Chi Minh’s business and entertainment district. At Sheraton, our associates are dedicated to delivering the highest standard of service. Sheraton - The World's gathering place. We will provide successful candidates with attractive benefits, excellent working conditions, dynamic and professional working environment, great career advancements and diversified training opportunities. Be kindly noted that, at Marriott Hotels, we never request our applicants to transfer money into any accounts for charity or other purposes as part of requirements during the recruitment/selection process. Tests, if any, will be sent to candidates and taken by candidates via our official career website: Marriott International Careers | Find Job & Career Opportunities.
Thông tin liên hệ
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Ms. Huyen/ Ms. Kieu - Recruitment
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