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Receptionist - Room Controller

  • Hạn nộp: 03/05/2024
  • Mức lương: Thỏa thuận
Nộp hồ sơ ứng tuyển

Thông tin cơ bản

Số lượng
1
Nơi làm việc
Huyện Xuyên Mộc - Bà Rịa - Vũng Tàu
Giờ làm việc
Làm theo ca
Loại hình
Khách sạn/ Khu căn hộ Resort/ Khu Du lịch
Ngành nghề
Tiền sảnh
Vị trí
Nhân viên
Cập nhật
23/04/2024 10:58

Mô tả công việc

  • Responsible to act as a liaison between Front Office, Casino, and others. The Receptionist – Rooms Controller must have rooms knowledge and depth understanding of rooms allocation/allotment.
  • Responsibilities:
  • Work closely with casino and other team to block and balance room allotment
  • Manage casino and other reservations and settlement in accordance with the instruction from the casino and other team.
  • Arrange VIP amenities as well as inspecting the VIP rooms prior to arrival
  • Determine credit, render bills, receive cash, and credit payments in timely and accurate manner.
  • Audit and balance cash float in beginning and end of shift.
  • Create, update, and present guest folio.
  • Control and issue keys to guest rooms.
  • Respond to guest inquiries and resolve guest concerns in a diplomatic and professional manner.
  • Create and maintain a refined yet welcoming and proficient guest experience.
  • Intentional and alert regarding security measures and procedures. Communicate any unusual circumstances, events, or guests with Supervisor.
  • Maintain close work relationships with other departments and their leaders to promote feedback and efficient operations.
  • Positively collaborates and communicates proactively with Housekeeping and other departments regarding daily arrivals, VIPs, special requests, group needs, check outs and other guest needs that might arise.
  • Ensure all activities performed within the department are in accordance with the company’s business objectives, and established safety and security standards.
  • Keep leadership informed on a timely basis of any undue variance from expected results.
  • Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies.
  • Perform other jobs related to same functions and duties or assume other responsibilities and functions as assigned by management.

Quyền lợi được hưởng

  • Uniform/ Đồng phục
  • Accident Insurance 24/7/ Bảo hiểm tai nạn 24/7
  • Monthly Service Charge/ Phí phục vụ hàng tháng
  • Annual health check/ Khám sức khỏe hàng năm

Yêu cầu công việc

  • One year working experience is a must.
  • Vocational School Certificate is required.
  • Microsoft Office knowledge is preferred.
  • Must present a well-groomed appearance
  • Ability to communicate fluently in the primary language of the workplace both verbally and nonverbally. Good knowledge of English reading and writing skills.
  • Organize, can multi-task, have good problem-solving skills, and detail oriented.

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The Grand Ho Tram

The Grand Ho Tram

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  • Quy mô: 1.000 - 4.999
  • Ven Biển, Phước Thuận, huyện Xuyên Mộc, tỉnh Bà Rịa - Vũng Tàu, Việt Nam
  • https://thegrandhotramcareers.com/

  • Renowned as Vietnam’s entertainment capital, The Grand Ho Tram situated just two hours and thirty minutes from Ho Chi Minh City, the complex offers three five-star resort towers – The InterContinental® Grand Ho Tram, the Holiday Inn Resort® Ho Tram Beach and Ixora Ho Tram by Fusion, totaling over 1,200 rooms including: up to 1,100 Standard and Suite, 164 residences and 46 villas. With over 17 restaurants and bars, 9 swimming pools, 3 Spas, Asia’s top-rated golf course – The Bluffs Grand Ho Tram – designed by Greg Norman and a commitment to excite and delight travelers from around the world, The Grand Ho Tram has rapidly established itself as the jewel in Vietnam’s tourism crown. The Bluffs Grand Ho Tram was designed by a true legend of the game: Greg Norman. The ‘Great White Shark’ as he’s lovingly called, spent an astounding 331 weeks atop the world golf rankings and won the Open Championship twice.

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