Front Office Manager/ Assistant Front Office Manager I Quản Lý Tiền Sảnh/ Trợ Lý Quản Lý Tiền Sảnh

· Have a thorough knowledge of all facilities and services offered by the hotel including the type of rooms available as well as their location and layout, selling status, rates, and benefits of all package plans, credit policy of the resort, and reservation coding. 

· Understand the hotel's policy on guaranteed reservations and no-shows.

· Process advance deposits on reservations. · Track future room availabilities on the basis of reservations. I am able to determine room rates based on the selling tactics of the resort. 

· Oversee the management of the guest history and profile system in conjunction with the Reservations Manager. 

· Support the Director of Rooms and focus on the rejuvenation of the room experience. · Work in partnership with Guest Services, Reservations, Housekeeping, and F&B to ensure guests’ needs are determined /met and oversee the overall smooth operation of guest arrivals. 

· Ensure that all set policies, procedures, and best practices are in place and rigorously enforced. 

· Instill a cost-focused philosophy through training and education.

· Operate the property consistent with all legal, statutory, and financial requirements and documentation, reporting systems, contractual obligations, security and safety protocols, communications, product and service standards, host management practices, and budgetary controls are implemented, reviewed, and maintained to ensure the successful operation of the hotel.

- Transportation from/to resort & staff house.

- Relocation & annual home leave ticket.

- Duty meals.

- Medical & accident insurance.

Other benefits will be discussed during the interview process

• · 2 to 4 years of Front Office / Guest Services experience including supervisory experience, or an equivalent combination of education and experience.
• · Fluent in English; I understand that additional languages are preferred.

• · Experience in a similar role in luxury hotel brands with proven results.
• · Possess a Bachelor’s degree in Hotel Management, Business Administration, or related field.