Assistant Front Office Manager I Phó Quản Lý Tiền Sảnh

• Supervise the daily operation of the Front Office department, ensuring efficient functioning of all departmental hosts and facilities.
• Take responsibility for maintaining high standards of product and service quality, guest satisfaction, and guest engagement.
• Monitor daily arrivals and departures, including VIPs and special requests, and coordinate with relevant departments to ensure smooth guest experiences.
• Oversee villa allocation and room inventory to maximize guest satisfaction, align with booked categories and preferences, and support effective revenue distribution.
• Drive upselling and the implementation of hotel sales, promotional, and IHG loyalty programmes, ensuring member benefits are delivered according to their tier.
• Ensure compliance with LQA standards, operational procedures, and financial policies, including accurate and transparent cash and credit card transactions.
• Maintain comprehensive knowledge of resort products and services, including villa types, rates, facilities, F&B outlets, promotions, spa, and other guest services.
• Conduct regular villa and floor inspections to ensure quality standards and coordinate with Housekeeping and Engineering to address operational issues.
• Develop and maintain a positive and motivating working environment, providing coaching, counseling, guidance, and training to departmental hosts.
• Assume responsibility for the department in the absence of the Front Office Manager.

• 100% salary in 2-month probation
• Social Insurance on 100% salary
• Annual Home leave ticket support
• Accommodation provided
• Uniforms and Laundry Service provided
• Relocation allowance to all positions provided
• 24/7 personal accident enrolled from starting date
• Duty Meals and Transportation provided
• Worldwide learning & Career Development with Six Senses & IHG

• Degree or diploma in Hospitality Management or a related field.
• Minimum of two years of experience as a Duty Manager or one year of experience as an Assistant Front Office Manager in luxury hotel brand or resort.
• Excellent command of written and spoken English.
• Proficiency in an additional language is an advantage.
• Ability to train and supervise staff and communicate effectively with management and guests.
• Willingness to learn new skills and demonstrate a strong work ethic.
• Sharp mind and strong attention to detail, with the ability to ensure that all assigned areas and responsibilities are well managed at all times.

If so, we’d love to hear from you! Please apply using one of the following methods:

• Submit your application via hoteljob.vn
• Email your CV to: careers-condao sixs**************
• Contact us via phone: 0914****** / 0914****** (Zalo)

Please note: Only shortlisted candidates will be contacted.