Order Taker- Nhân viên điều phối

Liaises all Housekeeping sections, supervisors and other department such as Front Office, Engineering, Laundry and F&B

Respond to telephone calls and handles guest requests promptly and courteously, keep records on all ingoing and outgoing calls.

Log down all information received with the name of the caller and information

Update the arrival and departure list from FO and inform to the HSKP Assistant and Supervisor assigned in the area.

Write down in logbook all unusual things such as: Guest instructions / Guest requests, Extra items issue to the guest.

Issues, receives, records and controls all housekeeping and public area keys and controls all housekeeping pagers.

Ensures that all prescribed housekeeping books are used according to policies properly kept updated.

Operates computer for ready rooms to Front Office and accurate room status information, update housekeeping room status control sheet.

Prepares and issues VIP rooms set up in liaison with Front Office and Floor Supervisors

Record and report all maintenance reports and follow up, make out maintenance work order and send them to engineering immediately.

Provides information when requested and promotes hotel’s services, facilities and special events

 Reports any health or safety hazards or any complaint or potential complaint to the Manager immediately

Conversant with emergency evacuation and fire procedures for relevant department

Perform other task assigned based on hotel needs or requirements

- Dynamic, professional & open minded working environment.

- Joining training courses according standard of AccorHotels.

- Good salary, benefits and bonus.

- Have annual physical examination.

- Supporting shift meals at staff canteen

· Good communication and customer contact skills

· Service oriented with an eye for details

· Ability to work effectively and contribute in a team

· Self-motivated and energetic

· Well-presented and professionally groomed at all times

Curriculum Vitae (CV)