Receptionist

- Efficiently, courteously and expediently welcome, handle check in, check out and bid farewell for all hotel guests ensuring their comfort and satisfaction, adhering to the standard operating procedures.

- Efficiently and courteously provide cashiering related services and foreign exchange, information and maintain good guest relation at all times

- Welcome guests upon arrival and check in according to established standards and procedures.

- Adhere to all credit procedures and accounting procedures as they pertain to the registration process.

- Post all charges without delay and update the folios.

- Balancing of credit card, charges, and cash.

- Accurate handling of cash float.

- Be familiar with all room types and rates in the hotel and their availability status; up-sell whenever possible.

- Handle guest complaints promptly according to established procedures and then report to Front Office Supervisor or higher management level for further follow up when necessary.

- Know guest room security, emergency and fire procedures; encourage the use of safe deposit boxes and adhere to procedures for their use.

- Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested.

- 5 days working/week, 2 days off/ week

- Competitive Salary

- Full Salary in probation time

- Full social insurance after probation

- other benefits and allowances of Fusion policy

- Be impartial, progressive, highly responsible, aware of service, withstand high pressures.

- Excellent command of the English language, additional language is preferred.

- Excellent written and verbal communication skills. Strong organizational and analytical skills.

- Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information.

- Ability to respond effectively to sensitive issues.

- Ability to comprehend, analyze, and interpret complex documents. Ability to solve problems involving several options in situations. Requires advanced analytical and quantitative skills.

- Intermediate to advanced skills with Microsoft Office. Experience with PMS software.

- Strong sense of urgency, able to prioritize and delegate tasks.