Concierge Agent (Nhân Viên Hỗ Trợ Thông Tin Khách Hàng)

• Welcome customers upon entrance and confirm reservations

• Act as the point of reference for guests who need assistance or information and attend to their wishes and requirements

• Understand customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel

• Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations

• Arrange events, excursions, transportation etc. upon request from hotel residents

• Answer the phone and make reservations, take and distribute messages or mail and redirect calls

• Respond to complaints and find the appropriate solution

• to provide customers with a warm greeting and handle all incoming requests. In addition, you will be responsible to protect the hotel and its residents by monitoring who comes in and out of our premises.

• The goal is to contribute to an overall pleasant customer experience to increase our reputation and ensure sustainable growth.

• Provides guests with information about attractions, facilities, services, and activities in or outside the property.

• To ensure that all necessary equipment are maintained properly with sufficient stock for day to day operations.

• To ensure that guest luggage records are accurately maintained and all special requests are met.

• Stay current and up to date with all hotel services as well as daily VIP requests and special events.

• Provide support to Management as required, in cases of emergency.

• Project a professional manner with an emphasis on hospitality and Guest service.

• Maintain a clean, healthy, and safety working area.

• Coordinates guest requests for special services or equipment with the appropriate department.

• Contacts roomed guests periodically to ascertain any special needs.

• Handles guest complaints and solve problem to the degree possible.

• Competitive salary

• Insurance as labor law (apply from starting date)

• Heath Care Insurance (24/7)

• 12 - 14 Annual Leaves

• Working hours: 8 hours/ day, 2 days off per week

• Relocation, home leave ticket, repatriation allowances

• Accommodation, uniform, transportation, meals

•  Service Charge

• Others benefits

• Secondary school education and above.

• At least 1 year in a supervisory level position in Concierge operation.

• Fluent in English to meet business needs.

• Appreciate Hilton culture.

• Good character and ethics.

• Strictly obey the relevant laws and regulations, internal policies and implementations.

• Strong sense of principle, professional management ability, a good team player, excellent interpersonal skills, sense of decency, honest and reliable.

• Have a strong sense of responsibility and learning ability.

• Apply to via Hoteljob or jobs.hilton.com

• Tel: 0329 590 055