Learning & Development Officer/ Chuyên viên đào tạo & phát triển

Thông tin cơ bản

Số lượng
1

Nơi làm việc
Quận Nam Từ Liêm - Hà Nội

Giờ làm việc
Giờ hành chính

Loại hình
Khách sạn/ Khu căn hộ

Ngành nghề
Hành chính, nhân sự

Vị trí
Nhân viên

Cập nhật
04/12/2023 15:44

Purpose:

To ensure the smooth and efficient running of the Learning Department within the Human Resources Division.

Administration:

Prepares, manages and regularly reviews the compilation and accuracy of the Departmental Operations Manuals, Job Task Lists and Task Breakdowns.
Administrates, coordinates and monitors the all Learning programmes.
Responsible for the security and maintenance of the Hotel’s Learning Room, learning equipment, materials and the Human Resources learning library.
Customer Service
Supports the Hotel’s focus on service excellence by learning and assisting others to train people to provide exceptional service to the Hotel’s external customers (guests).

Marketing:

Assists the Director of Human Resources with the compilation, implementation and upkeep of the following associate communications
Effectively communicates core values and behavioural standards to all levels of associates. Counsels associates and provides career advice.
Ensures all associates maintain an up to date awareness of Hotel product knowledge, current promotion, policy changes and appropriate internal communication.
Markets the need for learning programmes to others, identifying and communicating the value of learning, exhibiting how learning affects the bottom line.

Operational:

Assist to review and monitor the Hotel's Learning Plan and Calendar, make recommendations where necessary.
Assists the Outlets Manager, Departmental Trainers in identifying learning needs within each department.
Assists with the monitoring of skills learning and departmental standards as defined in the Departmental Operations Manual.
Assist to train, mentor and appraise Departmental trainers in their performance and activities. Conducts monthly Departmental Trainer forums and activities.
Assist to plans, implements and monitors, in conjunction with other members of the Human Resources Division both General/Core and Management Learning.
Plans, implements and monitors the following learning as necessary: Orientation Learning, Hygiene Learning, Health and Safety Learning, Fire Learning, Foreign Language Learning and Computer Learning.
Selects appropriate instructional procedures and methods such as group instruction, self-study, demonstrations, simulation exercises, and role-play.
Assist to implement and monitor the company's learning materials, including Learning For Your Future, Leadership Series and other e-learning initiatives.
Assist to create and nurture a strong Learning and Development Culture throughout the Hotel
Takes a highly active role in the development of attractive, accurate, user-friendly and results orientated skills learning materials

People Management:

Assists to oversee the punctuality and appearance of all Human Resources associates.
Conducts regular “Check-in” conversations and Performance Development Discussions with Human Resources employees and to support them in their professional development goals.
Assist to embrace the Learning initiatives and philosophies of the company and works closely with the Departmental Trainer and Operational Management to improve associate’s skills and knowledge.
Ensures that associates have a complete understanding of the Hotel Work Rules and Regulations, and that their behaviour complies. Corrects inappropriate behaviour in accordance with policy.
Assist to monitor associate morale and provides honest performance feedback and development opportunities.
Feedback the results of the Colleague Experience Survey and to ensure that the relevant changes are implemented.

Competitive remuneration package
Opportunity to work at one of the biggest hotel groups in the world which has been named to the FORTUNE 100 Best Companies to Work For list, an annual ranking of companies with outstanding workplace cultures according to global research and consulting firm Great Place to Work and FORTUNE.
International and professional but friendly 5-star working environment.
Delicious and nutritious meal at Hotel Associate restaurant.
Uniform provided by Hotel.
Opportunity to stay free up to 12 complimentary room nights at all Hyatt property over the world and get staff rate for other stay.
Food and Beverage discount at Hotel restaurant.
Social Insurance, Health Insurance and Accident Insurance as per law
Accident 24/7 Insurance
Other benefits following Hotel policy & Vietnam labor law

Send your CV (in English) to email: Hang.pham1hyatt.com with title: Date - [Applied Position] - Full name
Hotel hotline: +84.24.2230.1234, extension: 7711
Add: 36 Le Duc Tho, My Dinh 2, Nam Tu Liem, Ha Noi
Only shortlisted candidate will be contacted

ĐÁNH GIÁ

5.0

TỐT

5 ĐÁNH GIÁ

Môi trường làm việc5/10

Chế độ đãi ngộ5/10

Địa điểm làm việc5/10

Đánh giá ẩn danh

Môi trường làm việc

Chế độ đãi ngộ

Địa điểm làm việc

Sắp xếp đánh giá:

Quy mô:
36 Đường Lê Đức Thọ, Street, My Dinh 2, Nam Từ Liêm, Hanoi, Vietnam
Conveniently located in Hanoi’s fast-emerging business district and close to major sporting and convention sites, Sheraton Hanoi West is a peaceful urban oasis where business travelers and leisure guests can enjoy seamless and relaxing experiences in its modern accommodation, elevated meeting spaces and dynamic culinary venues.