IT staff

Overview of Position: The IT Support Technician will support both hardware and software problems under the direction of the IT Manager.

Key Functions: • Sets up and configures desktop computers, peripherals and accounts assigning security level.

• Installs software and installs and repairs hardware and peripherals. • Tests programs.

• Troubleshoots, diagnoses problems, implements corrective action procedures within prescribed guidelines and/or escalates to other technical resources as appropriate.

• Maintains systems, databases, and web pages.

• Administers user accounts.

• Designs and produces basic reports.

• Sets up and submits production jobs and edits and debugs computer output. • Transfers computer files between platforms.

• Provides basic troubleshooting, repair, and maintenance for computer equipment (e.g., microcomputers, disk drives, and laser printers) and may assist with testing personal computers and peripherals on a network to diagnose, hardware versus software problems.

• Acts as a customer liaison for the computing operation, communicating, resolving, and/or initiating the resolution of problems and concerns.

• Arranges for distribution of output to customer.

• Maintains records.

• To perform any other reasonable duty as requested by management. Technician Responsibilities:

• Provides assistance in the use of personal computer hardware, software, and specialized mainframe technology or operates a multi-platform computer environment or monitors the production scheduling, execution, and successful completion of production jobs. •

Assisting Operations Department who encounter complex problems and malfunctions while working on the floor.

• Employee benefit card with discounted rates in Accor hotels worldwide + other benefits.

• Opportunity to grow at the property, the company and across the world!

Previous hotel luxury experiences 

Good verbal and written communications in English

Problem solving skills, good interpersonal skill, guest service oriented.

Flexible schedule including weekend and holiday

How to apply

TRAN THI VAN HUONG

H1555-hrsofitel.com