Front Office Supervisor - Giám sát Tiền sảnh

• The Front Office Supervisor is the first line the CSR looks for in case of advice needed

• Standard operation management: Ensure compliance with the procedures of the Reception department and policies of the Hotel

• Welcome and take care of VIP guests according to the regulations of the Hotel;

• To resolve guest issues, complaints, and problems efficiently to maintain a high level of customer satisfaction and quality service

• Perform basic receptionist skills professionally (skills in receiving room reservations, check-in, check-out, resolving complaints, and guest requests...).

• Check back all bookings made during the day to ensure that rates and guest information are correct.

• Report to the Front Office Manager about all information regarding VIP guests, large groups, serious requests, and complaints occurring in the Hotel.

• Comply with debt settlement policies and procedures, coordinating with the Sales and Accounting departments to ensure that debt settlement processes are carried out accurately and effectively;

• Plan the assignment and supervision of work in groups and during shifts;

• Train employees on-site effectively

• Support & coordinate with other departments in the Hotel to ensure smooth operation

• Perform other duties when the Front Office Manager requests.

• Competitive salary & service charge in the probationary period

• Uniform, duty meal, locker, and laundered uniform provided by the Hotel

• Annual health check

• Birthday gifts and allowances on special events

• Summer outings and several team-building activities

• Special discount for F&B services

• Other benefits according to the hotel’s policy

Required Skills:

• Excellent communication skills in English

• Enthusiastic, proactive, creative, and responsible

Qualifications:

• Bachelor's/Diploma Certificate in Hotel Administration, Hotel Management or equivalent

Experience:

• At least 01-years’ experience in the same position with an internationally branded hotel or serviced residence