Reservation Manager

- Maintain familiarity of all other Aman properties as may be useful in selling, promoting and advising such to potential guests

- Accept all reservations forwarded by the international network or forward requests to other Aman as required by guests

- Liaise closely with the Executive Housekeeper, FOM and Assistant Residence Manager for reservations status, guest arrivals, pre- arranged and special requests highlighting VIPs

- Coordinate with the Accounting Department in the billing/payment arrangement with the guest

- Manages the reservations team members in making sure that they respond promptly to anyone requesting for a room reservations and inquiries

- Oversee the reservation department in systematic, orderly and efficient manner

- Identify training needs of reservations team and provide training to all new employees at the reservation

- Take charge in the implementation of management operations, procedures, and identification of new and best revenue opportunities to maximize resort’s room revenue

- Prepare occupancy forecast on a weekly and monthly basis, and advises Management on such

- Be knowledgeable of the current booking pace, performance statistics, price review, and manipulating room availability and rates

- Ensure all policies and procedures of taking and accepting reservations are followed

- Service Charge

- Joined in the associate activities.

- Dynamic, professional and poen minded working environment.

- Joined in the Hotel's training and development programs.

- Offered 12 vacation days/year.

- Comply with government Public Holidays.

- Problem solving and organizational abilities.

- Proficient in the use of Microsoft Office and internet/online tools and trends.

- Good English communication skill, excellent content writing skill in both English and Vietnamese.

- Team-work spirit/ Result-oriented.

- At least 2 years experience in the sales and marketing or related professional area.

CV in English

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