Event & Entertainment Manager
- Hạn nộp: 13/11/2023
- Mức lương: Thỏa thuận
Thông tin cơ bản
Quận 1 - TP HCM
Giờ hành chính
Mô tả công việc
The Event Manager for The Grand Ho Tram is preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high-level service throughout pre-event, event, and post-event phases of property events. This position primarily handles events of average complexity. Ensures their property events have a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue opportunities by up selling and offering enhancements to create outstanding events.
Managing Event Logistics and Operations
• Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy.
• Greets customer during the event phase and hands-off to the Event Operations team for the execution of details.
• Adheres to all standards, policies, and procedures.
• Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill.
• Manages group room blocks and meeting space for average to large-sized assigned groups.
• Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges and/or develop alternative solutions.
• Uses his/her judgment to integrate current trends in event management and event design.
• Acts as liaison between field salesperson and customer throughout the event process (pre-event, event, post-event).
• Participates in customer site inspections and assists with the sales process as necessary.
• Performs other duties as assigned to meet business needs.
• Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner’s experience.
Ensuring and Providing Exceptional Customer Service
• Delivers excellent customer service throughout the customer experience and encourages the same from other employees.
• Empowers employees to provide excellent customer service.
• Sets a positive example for guest relations.
• Coordinates and communicates event details both verbally and in writing to the customer and property operations.
• Makes presence always known to customer during this process.
• Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales.
• Follows up with customer post-event.
• Responds to and handles guest problems and complaints.
• Uses personal judgment and expertise to enhance the customer experience.
• Stays available to solve problems and/or suggest alternatives to previous arrangements.
• Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Interacts with guests to obtain feedback on product quality and service levels.
• Ensures hourly employees understand expectations and parameters for event activities.
Quyền lợi được hưởng
- Accident Insurance 24/7/ Bảo hiểm tai nạn 24/7
- Monthly Service Charge/ Phí phục vụ hàng tháng
- Annual health check/ Khám sức khỏe hàng năm
Yêu cầu công việc
• Good communication skills, both written and verbal
• A creative approach to new campaigns
• Good negotiating and interpersonal skills
• Strong multitasking & organizational skills
• Commercial awareness, for pricing and analyzing data
• Good numeracy skills and a knowledge of statistics
• A high standard of computer literacy
• Must be able to assimilate to a diverse working environment and develop positive and professional relationships with other staff.
Yêu cầu hồ sơ
- Nộp hồ sơ về cổng 3 của The Grand Ho Tram
hoặc liên hệ Hotline: 0913 339 773 để biết thêm chi tiết
Submit Resume via Hoteljob or Email: Tin đã hết hạn
For any job inquiry, please contact Recruitment Department:+84 254 378 8125/ +84 254 378 8139
Hotline: 0913 339 773
Address: Phuoc Thuan, Xuyen Moc, Ba Ria - Vung Tau, Viet Nam
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- Quy mô: 1.000 - 4.999
- Ven Biển, Phước Thuận, huyện Xuyên Mộc, tỉnh Bà Rịa - Vũng Tàu, Việt Nam
Renowned as Vietnam’s entertainment capital, The Grand Ho Tram situated just two hours from Ho Chi Minh City, the complex offers two five-star resort towers – The InterContinental Grand Ho Tram and the Holiday Inn Resort Ho Tram Beach, totaling 1,000+ rooms. With over 15 restaurants and bars, five swimming pools, two award-winning Spas, Asia’s top rated golf course – The Bluffs Grand Ho Tram – designed by Greg Norman and a commitment to excite and delight travellers from around the world. The Grand Ho Tram has rapidly established itself as the jewel in Vietnam’s tourism crown
Thông tin liên hệ
- Phòng tuyển dụng