Club InterContinental Supervisor (F&B Supervisor)

The position is concerned with assisting the Club Manager in the daily operation of the Club Lounge. This includes being responsible for the operation, administration, supervision, training and overall performance of the club lounge. In addition, assist in planning and adjusting labor to achieve maximum operational yield.

- In the absence of a Manager, conducts shift briefings to ensure hotel activities and operational requirements are known

- Endeavour to resolve all complaints during shift and logs all complaints in log book for further follow up

- Supervise cash handling and banking procedures

- Prepare daily banking and cash flow reports

- Establish and instruct staff in cash security procedures

- Deal with irregular payments

- Supervise the maintenance of service equipment

- Monitor standards of guest facilities and services

- Control stock and monitor security procedures

- Assist with menu and wine list creation

- Supervise functions

- Supervise outlet service

- Works with Superior on manpower planning and management needs

- Works with Superior in the preparation and management of the Department’s budget

- Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety.

- Perform any other duties which may be assigned by the management from time to time.

• Mandatory insurances in accordance with Vietnamese Law

• Accidental insurance 24/24

• Annual leave from 12 days, 2 days off per week

• Shared accomodation based on availability fornon Danang-residences

• Duty meal, company shuttle bus and uniform are provided

• HealthCare insurances for loyalty team members

• IHG brand standard training

• Other benefits as per the company/ IHG policies

Required skills:

• Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

• Be able to speak, read and write English

Qualifications:

• Certificate / Diploma in Food & Baverage / Hospitality Management

Experience:

• 1 years minimum experience preferably in a hotel of similar size and complexity and including supervisor experience or training