Giám đốc Kinh doanh/ Director of Sales

Job Description

Leads and manages all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives. Achieves personal booking goals and makes recommendations on booking goals of direct reports.

CORE WORK ACTIVITIES

Supporting Developing & Executing Sales Strategies

• Works with sales leader to ensure understanding of sales strategy and effective implementation of this strategy for the segment.

• Works with management team to create and implement a sales plan addressing revenue, customers and the market for the segment led by the DOS.

• Assists with the development and implementation of promotions, both internal and external.

Maximizing Revenue

• Provides positive and aggressive leadership to ensure maximum revenue potential (e.g., sets example with personal booking goals).

• Recommends booking goals for sales team members.

Managing Sales Activities

• Monitors all day to day activities of direct reports.

• Approves space release for catering to maximize revenue (DOS, Group) in the absence of a Business Evaluation Manager.

• Participates in sales calls with members of sales team to acquire new business and/or close on business.

• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).

Analyzing & Reporting on Sales and Financial Data

• Analyzes market information by using sales systems and implements strategy to achieve property’s financial room and catering goals.

• Assists Revenue Management with completing accurate six period projections.

• Reviews sales and catering guest satisfaction results to identify areas of improvement.

Ensuring Exceptional Customer Service

• Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations.

• Interacts with guests to obtain feedback on product quality and service levels.

• Meets with guests during pre- and post-convention meetings to obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract and overall satisfaction.

• Empowers employees to provide excellent customer service.

• Observes service behaviors of employees and provides feedback to individuals.

• Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement.

• Executes and supports the company’s Customer Service Standards and property’s Brand Standards.

• Participates in and practices daily service basics of the brand.

• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.

• Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.

• Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.

Building Successful Relationships

• Develops and manages relationships with key stakeholders, both internal and external.

• Works collaboratively with off-property sales channels (e.g., Event Booking Center, Market Sales, GSO) to ensure the property needs are being achieved and the sales efforts are complementary, not duplicative.

• Works with Human Resources, Engineering and Loss Prevention to ensure compliance with local, state and federal regulations and/or union requirements.

• Attends customer events, trade shows and sales missions to maintain, build or develop key relationships with GSO Managers and customers.

Managing and Conducting Human Resource Activities

• Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation.

• Utilizes all available on the job training tools for employees.

Benefits

Attractive remuneration packages

Competitive salary | 13th salary month

05 working days | 02 days off per week

Uniforms and nutritious meals in shifts are provided by the Hotel | Free parking for motorbikes and cars

Discounted rates apply when using services at properties

Participating in ultimate phenomenal activities for employees

National and international training courses

Periodic health check | Accident insurance 24/7

Opportunity to grow career at the most luxurious 5-star hotel group in the world

Các quyền lợi

Các mức lương hấp dẫn

Lương thưởng cạnh tranh | Tháng lương thứ 13

05 ngày làm việc theo quy định, 02 ngày nghỉ trên tuần

Đồng phục và bữa ăn theo ca được cung cấp bởi Khách sạn | Bãi để xe máy và ô tô miễn phí

Được áp dụng mức giá dành cho nhân viên tập đoàn khi sử dụng dịch vụ tại khách sạn

Được tham gia nhiều hoạt động hấp dẫn dành cho nhân viên

Môi trường làm việc sáng tạo và thân thiện

Các khóa đào tạo trong nước và quốc tế

Nghỉ mát/Nghỉ phép hàng năm | Khám sức khỏe định kỳ | Bảo hiểm tai nạn 24/7

Cơ hội phát triển sự nghiệp tại Tập đoàn Khách sạn 5 sao cao cấp và sang trọng nhất thế giới

Requirement

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area.

OR

• 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area.

For interested applicant, please send your potential CV with subject: [Department] - [Position] - [Full name] to hoteljob.vn

For further information, please contact Human Resources Department: 0917 993 715 (Ms. Huyen)

Nếu ứng viên quan tâm, vui lòng gửi CV với tiêu đề sau: [Bộ phận] - [Vị trí] - [Họ và tên đầy đủ] trên hoteljob.vn

Để biết thêm thông tin chi tiết, vui lòng liên hệ Phòng Nhân sự: 0917 993 715 (Ms. Huyen)