Night Shift Front Desk Agent (Male Preferred)

Main Responsibilities:

• Efficiently handle guest check-in and check-out procedures with a friendly and courteous attitude. Assist guests from arrival to departure and throughout their stay.
• Pay special attention to VIP guests and corporate clients.
• Greet guests warmly and politely, using their names whenever possible, and maintain a professional and service-minded attitude.
• Accurately update and maintain guest records in the hotel management system.
• Answer phone calls in accordance with hotel standards.
• Keep the front desk area neat, clean, and always ready for operation.
• Be alert to suspicious behavior or unusual situations and report immediately to Security, Front Office Manager, or Hotel Manager.
• Record and resolve guest complaints or misunderstandings promptly, or escalate to the FOM when necessary. Log issues in the handover/communication book for follow-up.
• Maintain good working relationships within the Front Office team and with other departments.
• Have basic knowledge of hotel chain information, fire safety, emergency procedures, and staff handbook.
• Understand and apply customer service standards.
• Use guest names during interactions whenever possible.
• Perform other duties as assigned by the supervisor or manager.

• Friendly working environment with many opportunities to showcase personal strengths and team collaboration.
• Official labor contract and full participation in Social, Health, and Unemployment Insurance as per government regulations.
• Probation salary at 85% of official salary, with a probation period of 1–2 months.
• Additional allowances: One meal provided per working shift; parking support (if applicable).
• Work schedule: 4 days off per month.
• Service charge applied after the probation period.
• KPI-based performance bonus.
• 13th-month salary according to company policy.
• Public holidays in accordance with labor laws.
• Annual leave: 12 days per year.

Male, graduate from at least a College-level program in relevant fields

Minimum 1 year of Front Desk experience in hotels with 40–50 rooms or more

Willing to work on assigned shifts

Good communication skills in English

Hardworking, honest, with a positive attitude

Under 35 years old

• Job application letter
• Curriculum Vitae (detailing education and work experience)
• Citizen Identification Card (CCCD) and notarized personal profile with photo
• Health check certificate (valid within 6 months)
• Relevant diplomas and certificates (if any)
• Two ID photos (3x4 cm or 4x6 cm)
• Household registration book or temporary residence confirmation (if available)
• Employment confirmation letter or reference letter (if available)