Convention Services Meeting Specialist

PRIMARY OBJECTIVE:

Act as liaison between Meeting Professionals/Catering Customers and all operating departments to ensure a high standard of organization and guest service throughout all convention and banquet meeting areas. This position provides a visible and accessible floor presence in order to anticipate, understand and act upon all client needs.

Meet group coordinator/host(ess) prior to functions, make introductions, and ensure that all arrangements are agreeable. Read and analyze banquet event order in order to gather guest information, determine proper set up, timeline, specific guest needs, buffets, action stations, etc. Respond to and try to fulfill any special banquet event arrangements. Follow up on special banquet event arrangements to ensure compliance.

The Meeting Specialist will be required to conduct their duties in a courteous, safe and efficient manner, in accordance with the hotel’s policies and procedures, ensuring that a high level of service is maintained.

Guest Relations

 Proactively monitor customer functions, spending 95% of each day interacting with meeting professionals and their attendees to ensure customer satisfaction.

 Remain accessible to Meeting Professionals/Catering Customers throughout assigned functions.

 Address guests' service needs in a professional, positive, and timely manner.

 Assist other employees to ensure proper coverage and prompt guest service.

 Thank guests with genuine appreciation and provide a fond farewell.

 Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.

 Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.

 Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.

 Provide the assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).

 Engage guests in conversation regarding their stay, property services, and area attractions/offerings.

Communication

 Review all relevant written communications (Group Resumes, Daily Event Lists, Banquet Event Orders, etc.) and verifies accuracy of room sets.

 Meet with Meeting Professionals/Catering Customers prior to the start of the first event to verify meeting specifications and establish communication method (house phone, walkie talkie, etc.).

 Facilitates communication from one shift to another.

 Speak to guests and co-workers using clear, appropriate and professional language.

 Talk with and listen to other employees to effectively exchange information.

 Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.

 Provide the assistance to coworkers, ensuring they understand their tasks.

 Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.

 Exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email).

Working with Others

 Support all co-workers and treat them with dignity and respect.

 Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.

 Partner with and assist others to promote an environment of teamwork and achieve common goals.

 Develop and maintain positive and productive working relationships with other employees and departments.

Quality Assurance/Quality Improvement

 Comply with quality assurance expectations and standards.

 Continually inspects for cleanliness and maintenance of all function space, public areas and banquet areas. Coordinates with all operating departments to ensure top product quality.

General Food and Beverage Services

 Notify management of maintenance repairs issues.

 Assist your and other departments when needed to ensure optimum service to guests.

Assist Management:

 Supportive Functions: Provide daily support to the Assistant Director of Convention Services/Director of Convention Services and Banquet Manager to ensure effective operation of either department, or any other supportive functions based upon the requirements of the hotel and guest needs and expectations.

 Communicate any event changes in a timely manner to relevant operating departments and to the Director of Convention Services responsible for the group.

 Attend all pre-event meetings and other meetings specified by the Director of Convention Services.

 Observes and enforces objectives and policies as set forth by the Director of Convention Services.

Safety and Security

 Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.

 Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).

 Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.

 Maintain awareness of undesirable persons on property premises.

Policies and Procedures

 Protect the privacy and security of guests and coworkers.

 Maintain confidentiality of proprietary materials and information.

 Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.

 Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.

 Follow company and department policies and procedures.

 Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.

 Perform other reasonable job duties as requested by Superiors.

Physical Tasks

 Read and visually verify information in a variety of formats (e.g., small print).

 Visually inspect tools, equipment, or machines (e.g., to identify defects).

 Stand, sit, or walk for an extended period of time or for an entire work shift, including walking to and from meetings. Length of time of these tasks may vary from day to day and task to task.

 Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.

 Move through narrow, confined, or elevated spaces.

 Move over sloping, uneven, or slippery surfaces.

 Move up and down stairs and/or service ramps.

 Reach overhead and below the knees, including bending, twisting, pulling, and stooping.

• 24/24 Personal Accident Insurance, Social Insurance, Health Insurance
  
• Professional training and working environment
• Long term career opportunity
• Competitive salary and benefits (Sheraton & Marriott International)
• Free duty meals & parking, uniform

• Good command in English and Vietnamese
• Friendly, hardworking, willing to learn
• At least 2-year experience at the same position

Please submit your resume in Hoteljob or directly submit at 88 Dong Khoi, Ben Nghe Ward, District 1, HCMC. 

We will be reviewing your qualifications and experience with available positions at the present time, and should your application be short-listed, we will then contact you for an interview.

_________________________________________________________________________________________________________________________________

!!! Lưu ý - Tất cả các Khách sạn thuộc Tập đoàn Marriott International nói chung và Khách sạn Sheraton Saigon nói riêng không yêu cầu ứng viên đóng bất kỳ lệ phí nào trong quá trình Tuyển dụng.

Dear applicants,

Thank you for your interest to apply at Marriott hotels. Be kindly noted that, at Marriott Hotels, we never request our applicants to transfer money into any accounts for charity or other purposes as part of requirements during the recruitment/selection process. Tests, if any, will be sent to candidates and taken by candidates via our official career website: Marriott International Careers | Find Job & Career Opportunities.

Please do let us know should you receive any suspicious requests/communication.

Kính gửi các ứng viên,

Cảm ơn bạn đã quan tâm ứng tuyển tại các khách sạn Marriott. Xin lưu ý rằng, tại các Khách sạn Marriott, chúng tôi không bao giờ yêu cầu ứng viên chuyển tiền vào bất kỳ tài khoản nào để làm từ thiện hoặc phục vụ cho các mục đích khác như một phần yêu cầu trong quá trình tuyển dụng/tuyển chọn. Bài kiểm tra, nếu có, sẽ được gửi cho ứng viên và sẽ thực hiện thông qua trang web nghề nghiệp chính thức của chúng tôi: Marriott International Careers | Tìm cơ hội việc làm và nghề nghiệp.

Vui lòng cho chúng tôi biết nếu bạn nhận được bất kỳ yêu cầu/thông tin liên lạc đáng ngờ nào.

                                            Recruitment Team – Sheraton Saigon Grand Opera Hotel