Front Office Manager

• Monitor and audit front office personnel to ensure guests receive prompt, cordial attention and personal recognition.

• Supervise the Front Office team to ensure optimum occupancy and average room rate for the purpose of maximizing revenue.

• Monitor Front Office, and particularly Guest Relations to ensure regular and VIP guests receive special attention and recognition.

• Promote and cross sell all in-house facilities Maintain inter-departmental relationships to ensure seamless customer service.

• Ensure furnishings facilities and equipment in lobby and front areas are clean and well main-tained.

• Schedule and conduct routine inspections of areas under his/her control.

• Maintain knowledge of credit policies and procedures and liaise closely with Finance Depart-ment to ensure that credit procedures are properly carried out.

• Know system recovery procedures.

• Continually check the accuracy of room count.

• Leading departmental training regularly

• Approve upgrades and special amenities.

• Maintain appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of departmental employees

• Conduct comprehensive monthly departmental meetings to include a review of procedures and events which warrants special handling and detailed information.

• Communicate to the General Manager / Director of Rooms such as the expected arrival and departure of VIPs and all other pertinent information.

• In conjunction with the Emergency Response Team prepare emergency procedures upon ad-vice from relevant authority that cover such emergencies as Fire, Power Outrage, Bomb Threat, Cyclone Warnings, etc…

• Prepares efficient work schedule for Front Office Staff, arranging holidays and vacation ac-cording to occupancy and forecasts

• Works with Director of Rooms / Human Resources on manpower planning and management needs.

• Works with Director of Rooms in the preparation and management of the Department’s budget.

• Be responsible in keeping our property safe and secure, to participate in any hotel activity re-lated to Fire Life safety.

• Perform any other duties which may be assigned by the management from time to time.

• Direct managing Assistant Front Office Manager / Guest Relations Manager / Duty Manager / Guest Service Executive / Guest Service Supervisor / Guest Relations Supervisor / Guest Rela-tions Officer / Concierge / Bellman.

• Department Budget and Headcounts.

Annual leave / year / Nghỉ phép năm

- Birthday leave / Nghỉ ngày sinh nhật

- Public holidays allowance / Thưởng lễ

- Service charges / Phí phục vụ

- 13th month salary / Lương tháng 13

- Yearly bonus / Thưởng hàng năm

- Annual health check / Khám sức khỏe định kỳ hàng năm

- Accident insurance / Bảo hiểm tai nạn

- Minimum intermediate graduate or similar tourism or customer service education.

- Minimum 2 year work experiences in similar field. (or have personal development plan if promoting)

- Fluent in English (verbal, written, read, listening and translation), additional languages preferred

 - Good communication and strong customer service skills

- Required: Leader ship, management skill, relationship and owner ship

Contact Us:

Address: Cam Hải Đông, Cam Lâm, Khánh Hòa