CONFERENCE & EVENT MANAGER

As a C&E Manager you are responsible for managing C&E department daily operations, to deliver an excellent guest experience and follow Hilton standards. You will be responsible for performing the following tasks to the highest standards:

• Responsible for department with Team Members performance issues in compliance with company policies and procedures

• Responsible for department with recruiting, managing, training and developing the Team Members

• Responsible for department with setting departmental objectives, work schedules, budgets, policies, and procedures

• Responsible for department/ outlet targets and budgets.

• Responsible for C&E department financial performance in terms of revenue generation and cost/expenses controlled within the budgeted guidelines.

• Maintain a sound financial business mind-set, effective decision making; demonstrates honesty/integrity, leads by example and always looks for self-improvements.

• Monitor the appearance, standards, and performance of the Department Team Members with an emphasis on training and teamwork.

• Monitor staffing levels to meet cover business demands

• Allocate work duties to Supervisor/Team Members

• Maintain good communication and working relationships with all hotel departments

• Conduct monthly communication meetings, in the absence of the Head of department, and produce minutes.

• Have a good understanding and ensure the team understanding of the Hotel’s emergency procedures, Hotel security, fire regulations and all health and safety legislation and ensure implementation of those related to your department;

• Have knowledge of the department procedures and standards; ensure the implementation all department procedures and standards.

• Have knowledge of the hotel, its services, and facilities

• Handle equipment, tools, keys and supplies in proper way, kept in good working condition and regularly inspected, ensure the team does the same.

• Report maintenance deficiencies and items in need of repair and follow up to make it done

• Report hazard issues and follow up to make it done

• Carry out lost and found procedures

• Ensure the standards of cleanliness and orderliness of all working areas

• Be environmentally aware

• Handle guest inquiries, requests and resolves guest complaints using MIR (Make It Right).

• Ensure an exceptional level of customer service delivery at all times by providing personal assistance to the guests with a professional, pleasant and positive manner at all times.

• Be proactive and observant in service to identify guest needs before being asked.

• Practice Hilton grooming standards including uniform dress code, cleanliness and personal hygiene

• Manage Guest requests in a timely and efficient manner

• Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality.

• Manage master keys in his/her possession

• Manage all C&E operations on a daily basis ensuring an effective and positive working environment at all times.

• Communicate frequently with event manager to monitor C&E calendar and provide in time assistance with guests requirements and recommendations pre and post function.

• Have a full understanding of C&E equipment, set up and serving standards with a keen sense of style, attention for detail as well flexibility in order to accommodate a variety of guest requests.

• Assist in hiring and keep records of casual workers to establish a qualified casual worker source, to support different levels of business.

• Support other F&B operations outside of assigned outlet when required.

• Carry out any other reasonable task set by the Hotel's Management

• Attend training and meetings when required.

  Mức lương cạnh tranh

- Fully paid insurance regimes: social insurance, health insurance, unemployment insurance, health insurance
  Được đóng đầy đủ các chế độ bảo hiểm: bảo hiểm xã hội, bảo hiểm y tế, bảo hiểm thất nghiệp, bảo hiểm y tế

- Get job-related professional training, opportunities for advancement.
  Được đào tạo chuyên môn liên quan đến công việc, có cơ hội thăng tiến

- Professional and classy working environment.
  Môi trường làm việc chuyên nghiệp và đẳng cấp.

o 3-4 years of related experience

o 3+ years of management or supervisory experience

o Knowledge of departmental and hotel operations

o Ability to work creatively and interest in keeping track with ongoing trends in C&E worldwide.

o Knowledge of computers and training techniques

o Good communication skills, fluent in Vietnamese

o Ability to read, write, and speak English language to communicate effectively

o Ability to exercise judgment in evaluating situations and in making sound decisions

o Knowledge of various computer programs, such as Word and Excel

o Creative and innovative approach to problem solving

o Methodical and well organized

o Excellent leadership, interpersonal and communication skills

o Strong organizational, planning and analytic skills

o Excellent attention to details

o A passion for delivering exceptional levels of Guest service

o Positive attitude

o Excellent grooming standards

o Ability to work with ownership as well within a team

o Flexible, reliable, accountable and resilient

o A passion for being on a winning team

o Strong work ethic

o Ability to work under pressure

o Able to travel for business (if required)

o Experience in First Aid

o Have Firefighting qualification