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36396 1

At Your Service Agent/ Nhân viên tổng đài

  • Hạn nộp: 30/04/2024
  • Mức lương: Thỏa thuận

Thông tin cơ bản

Số lượng
1
Nơi làm việc
Thành Phố Nha Trang - Khánh Hòa
Giờ làm việc
Làm theo ca
Ngành nghề
Tiền sảnh
Vị trí
Nhân viên
Cập nhật
03/04/2024 08:56

Mô tả công việc

JOB SUMMARY

Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. May process room service orders, answer questions on menu selection and record transactions in point-of-sale system. Assist guests with accessing internet and guestroom entertainment.


Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.


Quyền lợi được hưởng

  • Days off/week: 2 days
  • Competitive package| 13th salary month
  • Full salary & service charge, social insurance during probation
  • Medical Insurance Plan upon the hotel policy: Social insurance, health insurance and unemployment insurance
  • National and international training courses
  • Opportunity to develop career

Yêu cầu công việc

Education

High school diploma/G.E.D. equivalent

Telephone Etiquette Skills

Problem-Solving

Decision-Making

Computer Skills

Learning

Yêu cầu hồ sơ

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ĐÁNH GIÁ

5.0

TỐT

5 ĐÁNH GIÁ

Chính sách nhận xét

Môi trường làm việc5/10
Chế độ đãi ngộ5/10
Địa điểm làm việc5/10
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Môi trường làm việc
Chế độ đãi ngộ
Địa điểm làm việc

BẠN ĐÃ ĐÁNH GIÁ CHO NTD NÀY

5 THÀNH VIÊN ĐÃ ĐÁNH GIÁ

Sắp xếp đánh giá:

  • Quy mô:
  • Nha Trang, Khánh Hòa, Vietnam
  • Off the coast of the beautiful beach destination in Nha Trang City, where the sun shines brightly 300 days a year, the new Nha Trang Marriott Resort & Spa, Hon Tre Island is preparing to welcome you, offering a unique experience to all travelers in this tropical paradise. The resort is expected to feature 829 rooms – 403 rooms and suites, plus 426 two-, three- and four- bedroom private villas, each with a private pool. Guests will be able to choose from multiple F&B outlets, including Marriott Hotels’ signature Greatroom lobby lounge, and a pool bar. Facilities include three meeting rooms, two pools, two tennis courts, a fitness center, and a spa.

Thông tin liên hệ

  • Nhân Sự

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