Giám sát Lễ Tân - FO Supervisor

• Ensure professionalism and accuracy with information and billing during guests’ arrival and departure.

• Achieve an accurate and logical work sequence.

• Follow procedures for cash and security at Front Desk.

• Ensure reservations have correct tariffs and up-selling techniques.

• Ensure messages are accurate and passed on promptly.

• Provide business corner services as required, with correct charges posted to guests.

• Positively respond to all queries (both internal and external), redirect to departments as required.

• Maintain a positive selling approach to optimize yield in both occupancy and rates.

• Contribute to cost control through energy conservation, correct storage of all materials, and use of equipment per operating standards and manufacturers’ specifications.

OTHER

• Take responsibility to ensure all required tasks are completed accurately and within given time frames.

• Attend training programs and meetings as directed to constantly improve skills and knowledge.

• Abide by Accor policy on EEO and Harassment in the workplace.

• Follow the expectations and guidelines outlined in the Accor Employee Handbook and the Hotel Staff Handbook.

• Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.

• Any other reasonable request as required by your supervisor or Hotel Management

• Thẻ phúc lợi dành cho nhân viên cung cấp mức giá chiết khấu tại Accor Hotels trên toàn thế giới.
• Phát triển tài năng của bạn thông qua các chương trình học tập của Academy Accor.
• Phụ cấp ăn trưa, đồng phục, gửi xe miễn phí tại hầm gửi xe của khách sạn.
• Full lương trong thời gian thử việc
• BHXH 100% lương ngay trong thời gian thử việc
• Ngày phép: 12 ngày/năm (Bao gồm thời gian thử việc)

• Diploma in Tourism/ Hospitality Management or related major.
• Minimum 2 year of relevant experience.
• Ability to use Opera system will be an advantage.
• Excellent reading, writing and oral proficiency in English language.
• Proficient in MS Excel, Word, & PowerPoint.

Zalo: 0355131246 (Trà Giang)