Operator (Nhân viên tổng đài)

• Handle all incoming and outgoing calls accurately and courteously.

• Handle accurately wake up calls.

• Records all entries on traffic sheets.

• Assists guests with international calls and directory queries.

• Calls guests by name whenever possible.

• Abides by principles of guest privacy.

• Handles guest’s needs or requests and complaints Report on logbook daily.

• Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations.

• Maintains a clean work environment.

• Maintains detailed knowledge of the Hotel’s fire, life and safety system.

• Maintains detailed knowledge on the Emergency Response Team and workings of the telephone room in this regard.

• Maintain Hotel Information.

• Perform any other duties which may be assigned by the management from time to time.

Annual leave / year / Nghỉ phép năm

- Birthday leave / Nghỉ ngày sinh nhật

- Public holidays allowance / Thưởng lễ

- Service charges / Phí phục vụ

- 13th month salary / Lương tháng 13

- Yearly bonus / Thưởng hàng năm

- Annual health check / Khám sức khỏe định kỳ hàng năm

- Accident insurance / Bảo hiểm tai nạn

• Able to speak, read and write English

• Proficient in the use of Microsoft Office and Front Office System

• High school or Vocational Certificate in Hotel Administration, Hotel Management or equivalent

• 1 year experience in customer service or operator.

Contact Us:

Tel: 02583 989 495 

Zalo: 0911.899.258 Zalo

Address: The Anam Cam Ranh - Cam Hải Đông, Cam Lâm, Khánh Hòa