Duty Manager/Korean Speaking Duty Manager

Summary Of Responsibilities

The main responsibilities and tasks of this position are as listed below, but not limited to these:

• Provide management presence by assisting associates in handling feedback

• Provide department orientation and training of the hotel service standards, procedures and programs

• Control availability of rooms and action accordingly

• Associate management at the Front Desk including rostering, performance management, OJT training, developing, counselling, guiding, discipline, feedback, evaluate and supporting associates at the desks

• Liaison between Front Office departments and rest of the hotel for effective guest experience

• Lead the Front Office team to personalize the guest arrival/departure experience

• Be involved in the arrival, rooming, and departure of key/VIP guests

• Ensure guest arrival and departure procedures are completed as defined in the hotels’ standards and operating procedures and LQA standards

• Handle guest feedback and determine appropriate actions to ensure its meets or exceed guests’ expectations

• Presence in the Front Office and lobby area at critical guest flow time

• Conduct daily briefings presenting business issues and hotel information

• Co-ordinate full house activities, handle pledge relocates by sending and welcoming guests back

• Ensure safety, health, security and loss control policies and procedures at the desk are in compliance

• Conduct Night Audit process for the hotel

• Responsible to enhance skills of associate in various aspects of operations by constantly monitoring their performance levels

• Vigilant in regard to in-house credit matters and act upon any discrepancies

• Support individual team members to achieve personal & professional goals

• Minimum 3 years hotel front office experience and 1 year supervisory or management experience

• Read, write, speak English fluently

• Speak English and Korean fluently (for Korean Speaking Duty Manager)

• Technical knowledge of Front Office operations

• Well-groomed with leadership quality

• Interpersonal skills to deal with guests and associates issues

• People oriented

• Able to work under pressure and independently

• Able to sensitivity and discretion in supporting guest needs

• Detail-oriented, organized and very flexible with working extended hours

• Energetic with a positive attitude

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