Reservation Manager

Manage the reservations process and operations to deliver excellent guest experience and meet the financial targets for the Hotel.

Ensure the communication and dissemination of information to the various operations and support departments is timely, accurate and well-orchestrated.

Build platforms of communication between Front Office and Reservations with the objective of having better information sharing and improving the arrival experience.

Enforce pre-check-in and check control procedures.

Ensure that emails are actioned promptly and professionally, to be discreet in maintaining guests' confidentiality.

Promote internal sales and upselling all facilities when opportunities arise.

Ensure all related systems are correctly configured, validated and working optimally.

Responsible for practices to reach optimal profitability and rooms occupancy.

Generate daily reservations related reports.

Drive and create excellent guest experience through their booking experience.

Ensure best rate guarantee compliance and maintain rate parity agreements with third party partners.

Produce accurate forecast on weekly and monthly basis.

Identify soft spot/need periods and collaborate proactively with Sales and Marketing Team.

Perform any other duties that may be assigned from time to time.

• Working with an expat environment;
• Competitive salary package;
• Accident Insurance;
• 12 - 18 days of Annual Leave depends on level;
• Uniform Laundry by the Company;
• Daily meals, Officer Check, privileges of using Hotel services,...;
• Other attractive benefits,....;

- At least 1 year experience in the related position

- Health in good condition

- Fluency in English

- Familiar with Opera System