Business Development Manager

Our Business Development Manager is responsible for:

• Assist in developing business plans to ensure all assigned KPIs are implemented & achieved within area of responsibility.

• Take part as one team to ensure commercial results are monitored and sales goals (both personal and team) are achieved.

• Pro-actively selling all Resort’s products & service as in: guest rooms, meeting rooms, F&B outlets and all recreational facilities when applicable.

• Solicit maximum business from market segments as assigned by DOSM & General Manager when required.

Duties and responsibilities

Financial returns

• Promote all guest rooms, meeting venues & F&B outlets to maximize Wholesale; MICE business

• Prepare proposals and contract letters to customers in an efficient and timely manner.

• Be able to conduct an intensive Resort site inspection and join any hosted function as directed by the Management.

• Follow up business under negotiation as well as handling confirmed business.

• Develops and maintains contact with business generators, corporate clients, wholesale partners, meeting and convention planners, visitors/convention bureau, travel agents, tour operators, airlines, corporate accounts, Government Departments and other producers closely allied to Hotel business

• Builds profile within local market place through attendance at various events and local market place

• Research and update regularly key market insights & business intelligence.

• Refers sales leads to appropriate personnel within the InterContinental Hotels Group

• Sells to new, existing and prospective customers considering goals set forth in the sales strategy, negotiating optimum rate for the benefit of the business

• Ensure all inquiries are uploaded property in PMS, Sales & Catering System.

• Work closely with Guest Services Department, F&B Director and the Chef to ensure complete follow up a function.

• Maintain regular contacts with IHG hotels in your region and regional sales offices

People

• Perform/behave as per IHG Winning Ways to other colleagues within your department and toward other departments

• Perform/ behave as per IHG leadership competencies

• Work with Superior and Human Resources on manpower planning and management needs

• Identify training need, propose training plan, and conduct the training

• Observe staff’s performance, give constructive feedback when need it.

• Coach and develop staff

• Work with Superior and Human Resources on disciplinary action for poor performance or any conflict among staff

• Be always impeccably groomed to represent the Resort in a professional manner.

Guest experience

• Ensure first communication all business leads within 2 hours of receipt and followed by proposal, no later than 8 hours during office hours.

• Perform Brand’s Services behaviors in daily operation towards the guests

• Ensure consistent service within the department

• Sharing guest feedback to the team

• Manage all requests made by guests, or special request from guest that your staff reported to you

• Entertain potential accounts where necessary.

• Interact with potential clients and industry trade representatives of competitive resorts.

• Handle office phone calls in a timely and efficient manner.

Responsible business

• Be responsible in keeping our property safe and secure, to participate in any resort activity related to Fire Life safety.

• Be responsible in protecting the environment such as the trees, the sea, and special species

• Rotate the roles (cross training) within department when required

• Understanding department’s and resort’s product, and upsell to the guest, or recommend resort products to the guest.

• Replace Events Managers when absence

• Be responsible for saving resort asset/ energy/ water/ chemical and propose the saving ideas to management

• Report Lost and Found immediately to Security

• Perform any other duties which may be assigned by the management from time to time.

• Mandatory insurances in accordance with Vietnamese Law

• Accidental insurance 24/24

• Annual leave from 15 days, 2 days off per week

• Provided duty meal 

• HealthCare insurances for loyalty team members

• IHG brand standard training

• Other benefits as per the company/ IHG policies

Required skills:

• Proficiency in MS-Office (Word-Excel-PowerPoint) with experience in PMS and Sales & Catering system like Opera, Fidelio, Delphi

• Excellent communication in English & Vietnamese; especially business writings

• Additional background in F&B or event planning would be an advantage

• Demonstrated past achievements & references on business negotiation, customer service & behavior & client relationship management with a strong focus & business sense

Qualifications:

• Bachelor Degree in Hospitality/Tourism/Business Management. Related fields: English as a Foreign Language/Marketing.

Experience:

• At least 1 – 2 year experience in pro-active selling or business development under MICE segment for a 5 star international property

• Preferably 1 year experience in Wholesale and/or Corporate Segment for a 5 star international property