IT Manager - Quản lý Công nghệ Thông tin

• To be committed to delivering high levels of customer service.

• To respond courteously and efficiently to queries and problems from guests and system users.

• To ensure the cleanliness of all data equipment and computer rooms.

• To be a self-starter, alert, energetic, responsible, and flexible.

• To be responsible for the smooth functioning and coordination of vendors for Guest Internet, Property Management Systems - PMS, Point of Sale - POS, IPTV, Telephony systems and other software vendors.

• To have smooth ability to troubleshoot hardware and software problems.

• To be responsible for overseeing and handling network configuration, Servers, Workstations, Networking equipment, PABX, email accounts, and also support for the underlying server/desktop infrastructure.

• To be capable of doing Root Cause Analysis on a problem.

• To understand the Network fundamentals, general network setup, and device configuration.

• To have a good knowledge of server hardware, Disk storage technology, I/O devices.

• To be skilled in the usage of system-level profiling tools and network monitoring systems to aid in application performance profiling.

• To have strong knowledge of network infrastructure, including cabling, wireless networks, network switches, domain controller, Active Directory, firewall and VPN applications.

• To have a strong background in highly available systems and image capture/management systems.

• To have extensive knowledge of Active Directory, Management, and Implementations.

• To prepare & implement Preventive Maintenance Schedule for all IT hardware & Software.

• To manage leadership in the establishment of project scope, technical strategy , cost, budget and talent support requirements with new IT initiatives.

• To prepare Policy & Procedures for the IT Department and for the user department.

• To manage Disaster Recovery Process and ensure regular daily backup is taken.

• To ensure anti-virus setup and day to day support.

• To prepare and submit relevant reports as request from Managing Director

• To identify and implement solutions to user challenges and concerns associated with the use of personal computer equipment.

• To maintain a system error / progress log book and deals with reported problems.

• To be responsible to ensure that IT Audit points are implemented as per relevant Standard operating Procedures.

• To monitor and maintain a proper inventory of hardware and software licenses.

• To be aware of IT Security Policies and ensure implementation through regular talent training.

• To keep updated with the latest hotel technology and security risks on a regular basis.

• To be able to perform other IT or Systems related tasks assigned by the management.

• To understand and adhere to the Rules & Regulations established in the Wafaifo Talent Handbook.

• To maintain a high standard of personal appearance and hygiene.

• To attend and contribute to all talent meetings, Departmental and Hotel Training as scheduled, and other related activities.

• To fully support the Departmental Training Function in the Department assigned.

• To recruit and select IT talents who can work within the decentralized management philosophy, following the financial, operational, and administrative philosophies outlined above, and who understand Wafaifo’s Culture.

• To conduct regular performance appraisals and give talents regular feedback on their job performance.

- Competitive benefits and compensations

- Attractive allowances and other special caring programs as per Company regulation.

- High opportunity for learning, development and promoted career path.

- Available for candidates Quảng Nam and Đà Nẵng locations only.