Guest Relation Manager
- Hạn nộp: 25/04/2024
- Mức lương: Thỏa thuận
Thông tin cơ bản
1
Huyện Ninh Hải - Ninh Thuận
Làm theo ca
Tiền sảnh
24/03/2024 00:27
Mô tả công việc
Overview – Tổng Quan
Responsible for guest service operations to ensure excellence in all aspects of guests experience within the resort. Make our clients feel welcome and ensure their pleasant and comfortable stay at our hotel. Ultimately, you will manage guest services and our hotel’s image by answering guests’ requests and making sure our visitors are satisfied.
Primary Responsibility – Nhiệm vụ chính:
Administration
• Attend meetings and briefing with other Department Heads as determined by the Manager
• Ensure that all departmental reports and correspondence are completed punctually and accurately
• Review existing and initiate new departmental policies as required
• Submit monthly report to the Manager detailing department activities for the past month and planned activities in the ensuing month
Employee Handling
• Ensure all employees report for work punctually always wearing the correct uniform and name tag
• Assist in the building of an efficient team of employees by taking an active interest in their welfare, safety, training, and development
• Ensure that all employees have a complete understanding of and adhere to the resort’s Staff Handbook
• Conduct Departmental Orientation Program for new employees to ensure they understand the policies and operations of the resort.
• Ensure that all staff always provide a courteous and professional service.
Operational
• Ensuring and providing flawless, upscale, professional, and high-class guest service experiences
• Analyzing customer feedback and providing strategic direction to continuously improve overall rating
• Responding to guests needs and anticipating their unstated ones
Responsibilities
• Provide upscale guest service experiences for clients throughout their stay
• Ensure clients are properly greeted upon their arrival
• Monitor daily bookings and ensure assigned rooms are prepared prior to check-in
• Oversee check-in and check-out procedures, including reservations and financial transactions
• Promptly address guests’ requests, like in-room dining, activities booking
• Actively listen to and resolve complaints
• Ensure special guests, like disabled people, elderly, children, and VIPs, receive personalized services
• Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns
• Inform clients of our hotel services, including breakfast and dining options, activities, spa, etc.
• Promote all hotel amenities, conveniences and programs offered
• Assist Front office manager to manage guest relations team (including Receptionists and Concierges) to ensure we comply with all standards and operating procedures
• Appraise team’s performance and produce regular reports
• Liaise with all departments to provide an overall comfortable guest experience
• Examine daily duties, assign tasks and check on progress
• Analyze customer feedback from hotel guestbook and online reviews/post-stay survey and suggest ways to improve ratings
• Establish friendly relationships with regular hotel clients
Quyền lợi được hưởng
- 12 AL/year
- Fixed SVC
- Accommodation provided for non-residence in Ninh Thuan
- Social Insurance as per the law
- Competitive remuneration
- JLT Health care package
Yêu cầu công việc
REQUIRED EXPERIENCE AND QUALIFICATIONS
• Proven work experience as a Guest Relations Manager, Hotel Manager or similar role
• Understanding of all hotel management best practices and relevant laws
• Hands-on experience with Hotel Management software (PMS)
• Proficiency in English; knowledge of other languages is a plus
• Customer service drive with outstanding communication and active listening skills
• Excellent problem-solving and multitasking skills
• Leadership skills along with the ability to motivate a team into high performance
• Ability to work flexible hours
• Strong sense of responsibility and a professional presentation
Yêu cầu hồ sơ
- Application letter
- CV
- Qualifications
Chấp nhận tập tin doc, docx, xls, xlsx, pdf, gif, jpg, png dung lượng không quá 10MB
- Quy mô:
- Vĩnh Hy, Vĩnh Hải, Ninh Hải, Ninh Thuận
- https://www.aman.com/
Tọa lạc tại bãi biển hoang sơ phía nam vịnh Vĩnh Hy, Xã Vĩnh Hải, Huyện Ninh Hải, Tỉnh Ninh Thuận. Amanoi cách thành phố Phan Rang 36 Km về phía đông, Khu nghỉ mát Amanoi gồm 31 phòng ngủ và 5 Villa, các dịch vụ công cộng, bãi biển thiên nhiên, spa với trang thiết bị hiện đại. Các phòng ngủ với kiến trúc mang phong cách địa phương được pha trộn hoàn hảo với với cảnh vật tươi tốt có sẳn, phù hợp với địa hình và phong cảnh của Vịnh Vĩnh Hy.
Thông tin liên hệ
- Nhân sự - HRD