Sales Manager (Corporate)

Purpose:

• Achieves pre-determined revenue targets while maintaining appropriate sales programmes and handling multi-faceted projects

Customer Service

• Entertains and conducts hotel inspections to clients whenever required.

• Establishes and maintains strong relationship with the established clientele and constantly explores into new business opportunities.

• Liaises and works closely with the related operation departments ensuring guest's requests and expectations are being met.

• Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems. If no immediate solution can be found, to ensure that the necessary follow-up is conducted in a timely manner.

• Maintains positive guest and colleague interactions with good working relationships.

Financial

• Achieves the monthly and annual personal target contributing to the Sales revenue.

• Develops and reviews Personal Business Plan which is linked to the Hotel’s Annual Business Plan.

Marketing

• Conducts extensive competitor research and maintains excellent Product Knowledge of the Hotel.

• Constantly monitors and evaluates local, national and international market trends, and the competitor hotels’ sales initiatives, in order to make sure the hotel’s sales remain competitive and cutting edge.

• Ensures a high level of exposure for Hotel through direct sales solicitation via telephone, contracts and written communications.

Operational

• Carefully plans Sales Calls into defined objectives.

• Maintains a detailed knowledge of Hotel facilities, features and services.

• Conducts extensive competitor researches and maintains excellent Product Knowledge of the hotel.

• Ensures systematically and efficiently calls on allocated Accounts within location and reports findings and opportunities to the Associate Director of Sales.

• Pre-qualifies and targets prospects, utilising hotel database and develops appropriate and effective sales solicitation strategies to increase hotel’s market share.

• Professionally conducts routine telemarketing activities to identify new business opportunities. Follows up sales leads to identify prospect.

• Meets and greets VIP guests upon arrival/departure.

• Plans and makes Sales trips to the parties concerned which is our current and potential clientele to explore into new business opportunities.

• Entertains and conducts hotel inspections to relevant representatives/delegates whenever required.

• Establishes strong contacts to source for information in regard to planned and up coming functions/ events.

• Assists Sales Buddy to follow-up on all matters in the absence of Sales Buddy.

• Reviews and constantly seeks Productivity level improvements through the process of “taking work out of the system” (when appropriate) and thorough streamlining of work process.

• Implements all sales action plans related to responsibility areas as outlined in the Marketing plan.

People Management

• Ensures all employees maintain an updated awareness of Hotel product knowledge, current promotion, policy changes and appropriate internal communication.

• Assists in the recruitment and selection of Sales employees if required. Adheres to hotel guidelines when recruiting and uses a competency-based approach to selecting employees.

• Assists to oversee the punctuality and appearance of Sales employees, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.

• Maximises the effectiveness of employees by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring.

• Conducts regular check in conversation and annual Performance Development Discussions with employees and to support them in their professional development goals

• Assists to plan and implement effective training programmes for employees in coordination with the Learning Department.

• Encourages employees to be creative and innovative, challenging and recognising them for their contribution to the success of the operation.

• Feedbacks the results of the Colleague Experience Survey and ensures that the relevant changes are implemented.

• Delicious and nutritious meal at Hotel Associate restaurant.

• Uniform provided by Hotel.

• Opportunity to stay free up to 12 complimentary room nights at all Hyatt property over the world and get staff rate for other stay.

• Food and Beverage discount at Hotel restaurant.

• Social Insurance, Health Insurance and Accident Insurance as per law

• Accident 24/7 Insurance

• Other benefits following Hotel policy & Vietnam labor law

• Opportunity to develop career

• College or University graduate, majoring in business administration, Hospitality, Tourism, Marketing or related field

• Excellent command of English 

• Exceptional and professional communication skills, both oral and written

• At least 03 years of experience in the same position

• Well organized, detail-oriented and can multi-task

• Ability to work under pressure, multitask, sense of cooperation and teamwork