Food and Beverage Department Secretary

Handles all departmental clerical duties in a timely and efficient manner as directed.

Answers the telephone and handles the call according to Hotel standards.

Handle guest inquiries and requests and ensure that these are passed on to the appropriate individuals for proper action.

Handles incoming calls from within and outside calls and makes appointments as directed.

Ensures that the FB Director and FB Manager are advised of any urgent or pressing matters.

Liaises with other FB Service staff and section heads to ensure information is passed on in a timely and accurate manner.

Distribute all FB Service mail, correspondence and memos in an accurate and timely manner.

Raises store room requisitions and collect items from the store.

Maintains and updates records, and updates the FB Service general information board as directed.

Ensures that the office is maintained in a clean and tidy fashion.

Assists in the preparation and submission of departmental reports on time as directed.

Performs other duties that may be directed or requested by the FB Director and FB Manager.

• 12 days of annual leave and 2 days off per week
• 100% service charge entitlement (applicable to local associates)
• Full compliance with statutory social insurance contributions
• Annual bonus equivalent to 13th month salary (subject to business performance)
• Private healthcare insurance provided by PVI
• Complimentary uniforms, duty meals, and staff accommodation
• Up to USD 2,000 annual benefit for Banyan Group stays and F&B discounts
• Access to talent development programmes: AGLEAM, UPLIFT, X-CESS, and Essential English
• Participation in Banyan Group’s 8 Pillars of Wellbeing programme
• Access to gym facilities

2 years experience in 4-5 star hotel

Work Experience Description

Health Examination Certificate

2 Passport-sized Photos (2x4)