Assistant Executive Club Lounge Manager

- Support Management of Executive Club Lounge team.

- Ensuring Exceptional Customer Service.

- Constantly seek to improve business results with new procedures, methods and policies and make recommendations to the Front Office Manager/Duty Managers.

- Handle complaints and take necessary action to ensure guests satisfaction.

- Improve service by communicating and assist individuals to understand guest needs, provide guidance, feedback and individual coaching when needed.

- Interact with guests to obtain feedback on product quality and service levels.

- Job details will be discussed upon interview.

* 40 working hours/week, Lunch allowances

* Annual leaves up to 14 days, Paid birthday leave

* Accident insurance, Health care coverage in accordance with Hotel policy

* Dynamic, professional, and open-minded working environment

EDUCATION/EXPERIENCE

• Bachelor degree

• 3 years experience in a supervisory role in Guest Services, Front Desk, Housekeeping, or other area of operation within the Rooms Division

• 2 years experience in a guest facing F&B service role also preferred

REQUIREMENTS

• Ability to work productively with little supervision

• Ability to manage time effectively

• Ability to actively listen to guest requests and employ initiative to resolve each request

• Ability to maintain a professional composure regardless of business level

• Ability to improvise when necessary and make empowered decisions to ensure guest satisfaction

• Must have a professional image and personality exuding confidence and leadership skills

• Ability to focus attention on details and be able to organize, prioritize, and follow up

• Must be able to take initiative and work productively within any given period of time, unsupervised

• Ability to maintain confidentiality and security of all guest and general hotel information

• Must be a team player, working well with other departments and coworkers

• Ability to work flexible hours, including weekends and evenings

• Should be creative, innovative and strive for continuous improvement

• Ability to prioritize and organize work assignments; delegate work

• Ability to direct performance of staff and follow up with corrective actions when needed

• Ability to motivate staff and maintain a cohesive team

• Ability to determine training needs and provide corresponding training

• Ability to be a clear thinker, analyze and resolve problems exercising good judgment

• Ability to remain calm and courteous with demanding guests and situations

Direct submit via Hotel Job