Urgent [Meliá Vinpearl Danang Riverfront] - Assistant Front Office Manager

1.The prime Objective is to anticipate guest needs and to reorganize VIP and repeated guests.

2.To assists Front Office Manager in the smooth running of the Front Office operation

3.To assist Guest Service Agent, Guest Relation Officer as well as Reservation Supervisor.

4.Representing management during their absence.

5.AFOM has to be thoroughly familiar with the hotel policy and procedures, “Knowing Your Product” booklet, Fire & Emergency Manual and Employee handbook.

6.To be acknowledgeable with all front office functions (refer to Standard Service procedure)

7.In absence of Front Office Manager or Management special authority will be given to AFOM (refer to Policy and Procedure)

8.To be fully aware of in-house activities, function, VIP arrivals, group, etc.

9.To be familiar with all loyalty and frequent flyer programs, benefits and procedures especially the Sol Melia Mas/The Card.

10.Priority has always to be given to the Guest Hot Line with proper follow up and log book record.

11. In case of emergency, fire or bomb threat, General Manager has to be notified immediately

12.Assisting in group check - in and get in contact with the tour leader regarding any special arrangement such as wake up call, meal arrangement, luggage down, etc. and to inform the concerned department.

13.To ensure that all message and fax are delivered immediately.

14.To encourage guest to fill in guest questionnaire, note down special comment.

All checked in guest Registration Cards and make sure all input are correct.

All checked out City Ledger folio and make sure all are complete and correct.

15.Hand over to the next shift or Front Desk Manager. Under no circumstances AFOM can leave the hotel before handling over to the next shift.

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1. Competative Salary and Benefit Package

2. The 13th month salary

3. Insurance contribution as per law

4. Premium Healthcare.

5. Floating service charge

6. Duty meal

...

2.Motivator and self-starter

3.Team builder Displays initiative

4.Commitment to professional values

5.Sense of humour

6.Customer oriented

7.Proper uniform with nametags and correct grooming

8.To be fully aware of Employee’s Handbook, Knowing Your Product booklet as well as Fire & Emergency Manual.

9. 3 years in a similar position in large hotels or international companies

10. Fluent English

11. 2 years in the company in similar position in large hotels

- Contact: Ms Nhàn 0775 507 007