Trưởng bộ phận Tiền sảnh / FOM

• Guest Service Excellence: Lead by example in providing exceptional service to guests, addressing their needs, and resolving any concerns promptly.

• Team Leadership: Supervise and mentor the front desk team, ensuring a cohesive and professional guest service experience.

• Check-In and Check-Out: Oversee the check-in and check-out processes, ensuring accuracy, efficiency, and adherence to brand standards.

• Reservations Management: Manage room reservations, monitor occupancy, and maximize room revenue through effective room inventory management.

• Guest Relations: Foster positive relationships with guests, addressing inquiries, special requests, and feedback to enhance their experience.

• Training and Development: Provide ongoing training to front desk staff, equipping them with the skills and knowledge to excel in their roles.

• Shift Scheduling: Develop and manage staff schedules to ensure adequate coverage and operational efficiency.

• Financial Transactions: Oversee the accurate processing of guest payments, deposits, and billing, while maintaining security measures.

• Collaboration: Work closely with other departments to ensure smooth communication and coordinated efforts for guest satisfaction.

• Reporting: Prepare regular reports on guest satisfaction, occupancy rates, and operational performance for senior management.

• Problem-Solving: Address and resolve guest and operational issues effectively, seeking opportunities for continuous improvement.

• Upselling: Encourage and support front desk staff in upselling room upgrades and additional services to enhance guest experiences.

• Health and Safety: Ensure compliance with health, safety, and security protocols at the front desk area.

• Attractive & competitive salary package with performance-based bonus.
• Complimentary duty meals, uniform, and accommodation support (if required).
• Full social, health, and unemployment insurance in accordance with Vietnamese labor law.
• Annual leave, festive holiday benefits, and exclusive welfare programs of a 5-star resort.
• Excellent career growth and professional development opportunities in the luxury hospitality industry.

• Bachelor‘s degree in Hospitality Management or related field (relevant experience may be considered in lieu of a degree).
• 5 years of progressive experience in front office operations, with a minimum of 2 years in a supervisory or managerial role.
• Strong guest service orientation and excellent interpersonal skills.
• Proficiency in front office management software and Microsoft Office Suite.
• Exceptional leadership, communication, and problem-solving abilities.
• Experience within the luxury hospitality industry is a plus.
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• Curriculum Vitae (in Vietnamese or English)
• Personal Resume.
• Certificates/Diplomas.
• Reference Information