Banquet Sales Manager

• Search for customer information through many different channels to build a potential customer system.

• Proactively contact potential customers in the self-search list or from the hotel's data system to introduce services and party incentives suitable for each season

• Understand the products well to advise customers according to the customer's requirements

• Work with F&B Manager, Chef, and banquet staff on event planning - ensuring all guests' requests are best served.

• Conduct contract signing procedures with customers who agree to use the service.

• Timely support and answer requests and complaints from customers.

• After closing the contract with the customer, sales staff coordinate with the banquet department and related departments to implement the contract, ensuring the customer's requirements.

• Monitor the contract implementation process and service quality so that customers receive the best value.

• Proactively send preferential and promotional information to old customers to persuade them to use the hotel's services again

• Coordinate with relevant departments to quickly fix problems that arise during customers' use of services.

• Monitor the contract liquidation process, support the accounting department in debt collection.

• Coordinate with the Marketing department to plan and implement promotional programs on holidays and New Year; Customer Gratitude; Introducing new products and services to reach and attract customers.

• Uniform, duty meal, locker, and laundered uniform provided by the Hotel

• Annual health check

• Birthday gifts and allowances on special events

• Summer outings and several team-building activities

• Special discount for F&B services

• Other benefits according to Hotel’s policy

• Good market analysis and customer search skills

• Computer knowledge and experience in MS Office programs.

• Ability to work independently and as part of a team.

• Leadership skills, communication skills.

• Organizational capability.

• Good command of English both in speaking and writing

Qualifications:

• Diploma or degree in Hospitality Management or related fields

Experience:

• At least 01-years’ experience in the same position with an internationally branded hotel or serviced residence

To send your CV or get more information, please contact the Human Resources department at: 024.3205.2299 (ext:5602)