Front Office Manager - Citadines Regency Saigon - Dis.3 - HCMC

MAJOR DUTIES AND RESPONSIBILITIES

1. Supervise and monitor all guest service operations.

2. To ensure the efficiency of all the staff under supervision

3. Responsible in the setting up of the Guest Service Manager’s Log Book, follow –up Book and Diary and to report all unusual events to the Residence Manager.

4. To ensure there is close co-ordination with all sections of the Guest Service and all departments of the company.

5. To improve on guest service standards

6. Responsible for the arrival and departure arrangement and handling of all guests.

7. To monitor closely guest’s room folio high balance daily to prevent losses by the company.

8. To maintain strict control on the operations of the computer systems and peripherals.

9. On-job-training or/and organize monthly training for staff on specific areas need to be improved.

10. To perform any other duties as required by the Management.

• 12 paid days on leave per year

• Full insurance regime under current labor law, plus Premium health care insurance ( insurance)

• Salary review once per year (for promotion & market adjust purposes)

• 13th -month salary

• Professional training and personnel activities organized periodically

• Career development opportunities at internal organizations

• Other modes of Vietnam Labor law

1. Degree in Business Administration/Sales & Marketing/Hospitality.

2. Experience:

At least 5 years relevant experience in the hospitality industry (with 2 years in Front Office Manager position).

3. Competencies:

- Possess Public Relations, negotiation, and presentation skills

- Must be customer oriented and able to train, instruct and lead a Guest Service team

4. Personal attributes:

- Possess good communication and human relation skills

- Pleasant personality and service oriented attitude

- Able to work well under pressure and possess problem solving skills

• Updated resume (CV)

• A latest photo

• Identification and other relevant degrees/ qualifications.

• Health certificate