Can Tho | Wink Can Tho Centre, Unscripted by Hyatt | Wink Guide (Receptionist/Front Officer - Nhân viên tiền sảnh)

Job Summary

Under the general guidance and supervision of the Director of Wink Experience and General Manager, and with the limits established Wink management office, hotel SOPs, policies and procedures, Wink guide is responsible for ensuring service delivery is at its best and standards of the Wink space operations are met in accordance to the company’s established Wink Hotels standards.

Wink guide reports directly to Wink Experience Manager and needs to proactively provide cross – functional duty and support to F&B team when necessary.

Responsibilities

• Being readily available and approachable to all guests and provide warm, friendly, genuine services to guests

• Ensuring that functions achieve or exceed guests’ expectations

• Collaborating with fellow departments to create unique, customized, authentic guest experiences based on available resources and teamwork

• Learning and understanding all goals and results with the FOH and BOH team members

• Proactively collaborate with F&B team for full support and taking action as required

• Ensuring compliance with all corporate accounting procedures

• Working closely with line manager to understand revenue and performance results

• Properly executing on arrivals and arrangements upon departure in an efficient, friendly and effective manner

- Active, balance and professional working environment

- Fun and playful internal activities

• Over 01 year’s experience in a dynamic hotel, preferably with pre-opening experience is ideal
• Bachelor’s degree in Hospitality Management, Tourism, Business Administration or related field is suggested but not required
• Team and knowledge management, system diversities, organizational and team interrelationships at multiple levels
• Actively work to build a community of one, in actions and feelings
• Computer literacy, knowledge of Microsoft Office applications, Hotel operations systems and POS

English CV