Human Resources Coordinator - C&B

Job Description

Verify and development activities are linked to the organization’s mission and vision. Assist with development and learning delivery of brand and service-related topics. Planning and execution of key activities. Promote a fun and relaxing atmosphere. Provide information about available facilities and activities. Observe activity and respond appropriately in accordance with local operating procedure in the event of an emergency.

Create and maintain filing systems. Create and type office correspondence using a computer. Distribute and route mail. Order and track Human Resources office supplies and forms. Answer phone calls and record messages.

Follow all company policies and procedures. Follow all safety and security policies and procedures. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Speak with others using clear and professional language; prepare and review written documents accurately and completely. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Ensure adherence to quality expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Stand, sit, or walk for an extended period of time or for an entire work shift. Perform other reasonable job duties as requested by management.

Core Activities

Safety and Security

 Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.

 Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.

 Maintain awareness of undesirable persons on property premises.

 Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.

 Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.

 Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).

Policies and Procedures

 Protect the privacy and security of guests and coworkers.

 Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.

 Maintain confidentiality of proprietary materials and information.

 Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.

 Perform other reasonable job duties as requested by management.

Communication

 Speak to guests and co-workers using clear, appropriate and professional language.

 Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.

 Talk with and listen to other employees to effectively exchange information.

 Exchange information with other employees using electronic devices (e.g., two-way radios, phones, email).

Assists Management

 Collaborate with management to formally recognize hourly employees' performance contributions.

 Ensure that hourly employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job.

 Listen to hourly employees' suggestions for improving how work is done and how guests are served, gaining management support as needed to act upon suggestions.

 Assist management to ensure that hourly employees have the necessary resources to effectively perform their jobs (e.g., supplies, equipment, and inventory).

 Assign and ensure work tasks are completed on time and that they meet appropriate quality standards.

 Encourage and motivate employees to perform their best, take responsibility for tasks and assignments, make decisions, and provide input on possible improvements.

 Coach and develop employees (e.g., create expectations for continual improvement, provide challenging tasks and assignments, hold development discussions, and construct and execute development plans).

 Collaborate with management to develop and carry-out ideas and procedures and set goals to continuously improve department performance around guest and employee satisfaction scores.

Working with Others

 Develop and maintain positive and productive working relationships with other employees and departments.

 Partner with and assist others to promote an environment of teamwork and achieve common goals.

 Support all co-workers and treat them with dignity and respect.

 Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.

 Actively listen to and consider the concerns of other employees, responding appropriately and effectively.

Physical Tasks

 Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.

 Stand, sit, or walk for an extended period of time or for an entire work shift.

 Visually inspect tools, equipment, or machines (e.g., to identify defects).

 Enter and locate work-related information using computers and Marriott systems/programs.

Benefits

Training and learning in Marriott International 

05 working days | 02 days off per week

Uniforms and nutritious meals in shifts are provided by the Hotel | Free parking for motorbikes and cars

Discounted rates apply when using services at properties

Participating in ultimate phenomenal activities for employees

National and international training courses

Periodic health check | Accident insurance 24/7

Opportunity to grow career at the most luxurious 5-star hotel group in the world

Requirement

Analytical Skills

 Decision-Making

 Learning

 Computer Skills Interpersonal Skills

 Customer Service Orientation

 Interpersonal Skills

 Team Work

 Diversity Relations Communications

 Listening

 Writing

 Telephone Etiquette Skills

 English Language Proficiency

 Communication

 Oral and Reading Comprehension

Personal Attributes

 Positive Demeanor

 Presentation

 Dependability

 Integrity

 Innovation

 Initiative

 Stress Tolerance

 Adaptability/Flexibility

 Safety Orientation Technical Acumen

 Personnel and Human Resources

 Associate Relations

 Maintaining Confidentiality

Education High School diploma/G.E.D. equivalent

Related Work Experience At least 1 year of related work experience in Hotel Operations or Human Resources

Supervisory Experience Supervisory experience is preferred, but not required

For interested applicant, please send your potential CV with subject: [Department] - [Position] - [Full name] to hoteljob.vn

For further information, please contact Human Resources Department: 0917 993 715 (Ms. Huyen)