Guest Assistant - Nhân viên chăm sóc khách hàng

JOB RESPONSIBILITIES

 Guest information distributor in Azerai.

 Handling C/I and C/O, escort the guest to the room and accommodate special requests.

 Understand room status; know room location, types, room availability and room rate.

 Use suggestive selling technique to sell room and activities in or out of the hotel.

 Handling billing of the guest upon departure time.

 Stand by at front desk.

 Understand all guest activities details to inform to the guest.

 Aware and take care flight tickets of the guest.

 Charging of guest activities.

GENERAL OPERATION DUTIES

 Understanding of all hotel facilities and operation times of spa & restaurant.

 To always keep office area clean & tidy.

 To be aware of emergency procedures and always able to take proper

action.

 Understand telephone courtesy.

 To always be punctual and arrive at work as scheduled.

 To maintain high standard of personal grooming and hygiene.

 To always work closely with other Front Office staff and Front Office Manager

relating to guest services.

 To always maintain effective internal and external communication and make

sure to handle all calls in a very courteous manner.

 To ensure good teamwork amongst staff in the department.

 To maintain high degree of morale within department.

 To attend meeting, briefing and training as assigned by department head.

 Ensure all equipment at the front desk is in order for operation.

 To ensure all policies and procedures are adhered to.

 To assume other duties as assigned by The Front Office Manager.

Dynamic working environment

EXPERIENCE:

· Exellent oral and written communication skills in English and Vietnamese

· Highly self-motivated

· Team player.

LANGUAGES: Exellent English and Vietnamese