Nhân viên Dịch vụ khách hàng - Guest Service Agent

2. Updates guest history files on a regular basis

3. Ensure that all guests receive a warm and courteous welcome upon check-in

4. Attends all the guest needs, queries and requests promptly and channel feedback to the relevant HODs for appropriate actions. All such queries and complaints must be given immediately attention

5. Promotes hotel facilities whenever possible

6. Check –in and check out guests

7. Responsibility for airport pick-up and transfer as flight scheduled

8. Daily checks through regular guest and VIPs list and arrival report, to check rooms of expected arrival guest and ensures that amenities are prepared and ordered

9. Perform other related tasks assigned by Head deparment

1. Mức lương hấp dẫn, theo năng lực + thưởng phí phục vụ. Competitive salary, depend on the service charge bonus.

2. Phụ cấp ca đêm, ca gãy và ngoài giờ theo quy định. Allowance for night shift, split shift and overtime as prescribed by policy.

3. Điều chỉnh tăng lương hàng năm theo tình hình kinh doanh thực tế. Annual salary increasement based on actual business result.

4. Tham gia Bảo hiểm (BHXH, BHTN, BHYT, BHTN) theo quy định. Social, Unemployment, Health, 24/24 Personal Accident Insurance according to Law.

5. Phúc lợi: Benefit:

- Hỗ trợ suất ăn, gửi xe, đồng phục và giặt ủi. Duty meal, parking lot, uniform and laundry service are provided.

- Thưởng vào các dịp Lễ, Tết theo tình hình kinh doanh. Bonus in the Public holidays and New Year based on company policy from time to time.

- Chương trình khen thưởng nhân viên xuất sắc của tháng, quý & năm. Employee recognition program for month, quarter & year awards.

- Môi trường làm việc chuyên nghiệp, có cơ hội thăng tiến. Professional working environment, opportunity to develop in career path.

- Các phúc lợi khác (sinh nhật, đám cưới, mừng sinh con, nằm viện, ...) theo chính sách công ty. Other allowances (birthday, wedding, baby welcome, hospitalization...) based on company policy.

• BA or Diploma degree major in Hospitality
• Good reading, writing and oral proficiency in English language
• Excellent interpersonal skills
• Prefer candidates have at least 1 year experience in 4 - 5 star hotel.
• Working rotation shifts (include night shift).