Assistant Front Office Manager (Trợ lý trưởng bộ phận lễ tân)

* Supporting Management of Front Desk Team

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

• Encourages and builds mutual trust, respect, and cooperation among team members.

• Supervises and manages employees. Managing all day-to-day operations.

• Ensures employee recognition is taking place on all shifts.

• Establishes and maintains open, collaborative relationships with employees.

* Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals

• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

• Strives to improve service performance.

• Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.

• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

* Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and retention.

• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

• Serves as a role model to demonstrate appropriate behaviors.

• Handles guest problems and complaints effectively.

* Managing Projects and Policies

• Implements the customer recognition/service program, communicating and ensuring the process.

• Ensures compliance with all Front Office policies, standards and procedures.

• Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.

• Perform other duties as assigned.

(Job details will be discussed during the interview.)

- Competitive salary, bonuses, and benefits.

- 100% of service charge during the probation period.

- Fulfill all obligations regarding social insurance, health insurance, and unemployment insurance for employees.

- Excellent welfare policies: rewards, gratitude, joy, birthdays, vacation, meals, uniforms.

- Friendly and professional working environment, opportunities for career development.

- University Degree, preferably in Hospitality Management or equivalent;

- 2 years’ experience in similar role or capacity in luxury hotel/resort with rotational management roles in Front Office.

- Strong knowledge of Property Management System (e.g. Smile)

- Excellent interpersonal skills.

- Strong people-management skills.

- High sense of responsibility, good discipline, honesty, and enthusiasm.

- Competent computing skills (e.g. Microsoft Office).

- Strong in spoken and written English.

- Các ứng viên có thể nộp hồ sơ tại: 278 Võ Nguyên Giáp, Mỹ An, Ngũ Hành Sơn, Đà Nẵng

- Hoặc qua Hoteljob Hoặc qua email: hrm(a còng)haianbeachhotelspa.com

- Hoặc gửi CV qua zalo/điện thoại: 0901999833