Reservation Officer / Reservation Executive

Handle and process room reservations via phone, email, OTAs, and travel agents.

Maximize room sales opportunities while ensuring all booking requests are responded to within 48 hours.

Follow hotel reservation procedures, ensuring all booking details are accurate and properly recorded.

Pay special attention to VIPs, repeat guests, and corporate clients for proper room allocation.

Maintain up-to-date knowledge of hotel services, room types, rates, and promotions.

2. Booking Confirmation, Amendment & Cancellation

Confirm reservations with guests:

At least 3 days prior for individual bookings

At least 15 days prior for group bookings

Reconfirm bookings via phone/email and update any changes if required.

Handle amendments and cancellations in line with hotel policies.

Ensure all updates are accurately reflected in the system to avoid revenue or operational impact.

3. Daily Reservation Report

Prepare and update daily reservation reports and booking status.

4. Guest Profile & Data Management

Coordinate with Front Office to update guest profiles and preferences.

Maintain accurate records to support personalized guest services.

5. Others

Perform other duties as assigned by the Sales Manager or Management.

Competitive salary + Service charge

Full benefits in accordance with company policy

Uniform provided

Training and career development opportunities

Diploma or Degree in Hospitality, Tourism, or related field

Minimum 1–2 years of experience in Reservations / Front Office

Good communication and customer service skills

Familiar with PMS, OTAs, and booking systems

Good command of English

Detail-oriented, careful, and responsible

Able to work under pressure

LangCo Bay Retreat – Lang Co, Hue, Vietnam

How to Apply

Email: hrm acòng langcobayretreat.com

Hotline/Zalo: +84 823 095 186/0931610567

Address: 495A Lac Long Quan Street, Lang Co Town, Phu Loc District, Hue