1140
400
32465
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Reservation Agent/Nhân viên đặt phòng
- Hạn nộp: 10/05/2024
- Mức lương: Thỏa thuận
Thông tin cơ bản
Số lượng
1
1
Nơi làm việc
Huyện Phú Quốc - Kiên Giang
Huyện Phú Quốc - Kiên Giang
Giờ làm việc
Giờ hành chính
Giờ hành chính
Ngành nghề
Kinh doanh & tiếp thị
Kinh doanh & tiếp thị
Vị trí
Nhân viên
Nhân viên
Cập nhật
26/04/2024 16:36
26/04/2024 16:36
Mô tả công việc
- Process incoming reservation requests from guests via phone, email, or online booking platforms, ensuring all necessary information is collected and accurately entered into the hotel’s reservation system.
- Provide detailed information to potential guests regarding room availability, rates, amenities, and hotel policies, helping them make informed decisions.
- Upsell additional services and room upgrades by highlighting the benefits and features, aiming to enhance the guest’s stay and increase hotel revenue.
- Coordinate with the front desk and housekeeping departments to manage room inventory and ensure guest preferences and special requests are met, such as room location or early check-in.
- Handle modifications, cancellations, and special requests to existing reservations, ensuring changes are accurately reflected in the system and communicated to relevant departments.
- Calculate room rates and provide billing information, including explaining the breakdown of charges, discounts applied, and payment policies.
- Resolve guest complaints related to reservations by offering satisfactory solutions, such as room changes, discounts, or complimentary services, to maintain high levels of customer satisfaction.
- Compile and maintain records of reservation data, including occupancy statistics, cancellation rates, and revenue generated, for use in reports and analysis by management.
Quyền lợi được hưởng
- Competitive salary and benefits
- Accommodation provided.
- Duty Meal
- Service Charge
- Joined in the associate activities.
- Joined in the Hotel's training and development programs.
- Offered relocation, home leave allowance.
- Comply with government Public Holidays.
Yêu cầu công việc
- Proficient in office information technology skills such as: Word, Excel, PowerPoint, OutLook.
- Good English skills (specialized culinary vocabulary); Have knowledge and understanding of food, drinks as well as kitchen activities; Have skills in organizing, managing records and handling problems quickly...
- High school diploma/G.E.D. equivalent.
- At least 1 years of work experience in Hospitality Industry
Yêu cầu hồ sơ
Kindly send us your CV on Hoteljob.vn
Nộp hồ sơ ứng tuyển
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Tải lên từ máy tính
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- Quy mô: 500 - 999
- Bãi Dài Area, Gành Dầu communce, Phú Quốc, Kien Giang, Vietnam
Sheraton Phu Quoc Long Beach Resort is situated on the west coast of Phu Quoc, Vietnam’s largest island, and is a rapidly emerging tourism hotspot. Rebranded from the existing Vinpearl Phu Quoc Resort, the resort is anticipated to feature 500 modern and residential rooms, suites, and villas, three food and beverage outlets, extensive conference space, three pools, a spa, and a kids club.
Thông tin liên hệ
- Nhân Sự