Spa Supervisor
- Hạn nộp: 01/05/2024
- Mức lương: 8 - 12 triệu
Thông tin cơ bản
1
Thành Phố Hội An - Quảng Nam
Làm theo ca
Vui chơi & giải trí
Trưởng ca/ Giám sát
26/04/2024 10:59
Mô tả công việc
• Promote a positive work environment for all colleagues.
• Ensuring and providing flawless, upscale, professional and high class guest service experiences
• Responding to guests needs and anticipating their unstated ones
• Coordinate training / onboarding of new attendants.
• Handle and resolve staff inquiries and concerns.
• Provide back-up support to attendants including couching, counseling, guidance and help in achieving success in their respected roles
• Update attendant communication boards daily, and read and sign memos weekly.
• Coordinate and schedule department meetings.
• Schedule and confirm appointments, describe all services, obtain retail product knowledge, greet guest, provide tours of facility, answer phones, checking-in and checking-out guest.
• Ensure facility is prepared for proper opening and closing daily
• Monitor and maintain the cleanliness and orderliness of the facilities including facility/amenities are in proper working order
• Attend brand ambassador and all department meetings, ensuring timely communication of pertinent information to other departments, colleagues or guests.
• Conduct pre-shift briefings.
• Assist with coordination of spa and fitness related events.
• Assist with handling payroll duties with accuracy adhering to timelines
• Handle and create schedules for spa attendants.
• Ensure staff is adhering to all cost control procedures, quality improvement plans, or corrective action plans implemented to improve the department.
• Be knowledgeable and informed regarding spa and salon services, retail products, fitness programs, general property information, and resort outlets.
• Ensure prompt resolution of guest issues / concerns, colleague related issues, or other, by researching situations and using best judgment / company policy to resolve. Seek management assistance for difficult or challenging situations.
• Ensure efficient staffing levels for therapist and attendants by monitoring guest requests, turn-aways, occupancy levels and weekly work schedules.
• Communicate any staffing issues, LOA, absences, events, or group inquiries to management to ensure appropriate staffing levels are maintained.
• Monitoring appointments in Spa Software, ensuring daily booking procedures are followed, balancing is adjusted appropriately throughout the day
• Ensure all areas are properly cleaned, maintained and in safe, working order for guests and colleagues.
• Comply with all company policies and laws governing spa and salons establishments, reporting and addressing all health and safety hazards promptly to management.
• Monitor and maintain supply levels of guest amenities, and retail inventory to ensure well stocked at all times.
• Ensure pre-set budget guidelines are adhered to in regards to: cost of supplies, product usage, assessing inventory controls, and looking for cost savings.
• Communicate with vendors as it relates to supplies, inventory levels, orders, pricing and training as needed.
• Assist with communications in regards to: accounts payable, accounts receivable, purchasing and vendor inquiries as needed.
• Assist with facilitating departmental meetings. \
• Follow all safety procedures and practices and assist in emergency situations.
• Maintain a positive relationship with all departments in the hotel.
• Follow all standards as stated in the employee handbook.
• Maintain accurate records as required by the hotel and government regulations.
• Promote all hotel services and outlets first and foremost.
• Assist operational departments during need periods.
Quyền lợi được hưởng
- Working in the 5-star Hotel of Accor Group.
- Competitive salary, attractive bonus (based on Monthly Revenue)
- Professional and dynamic environment with many Training Courses
- Opportunity for Promotion and transfer within the Accor group.
Yêu cầu công việc
• At least 2 years' experience in same role or 4 years' experience in Hospitality
• Must speak, read and write English
• High School diploma required
• University/College degree preferred
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages,etc
• Ability to solve practical problems and deal with a variety of situations
• Have experience in using system (Smile, Opera,...)
Yêu cầu hồ sơ
- Profile picture: 3*4
- Curriculum Vitae
- 3 copies ID cards verified by the government
- Other Certificates
Please send CV to: T&C Office, Hotel Royal Hoi An - MGallery
Phone: 0235 3950 777
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- Quy mô:
- 39 Đào Duy Từ, Cẩm Phô, Hội An, Quảng Nam, Việt Nam
- http://hotelroyalhoian.vn/
Should you have interest in our vacancy, please send your resume to recruit@hotelroyalhoian.vn or You may follow our recruitment Page on Facebook for further information https://www.facebook.com/hotelroyalhoianrecruit/ T&C Department Right next to the majestic Old Quarter of Hoi An and bordered by the tranquil Thu Bon River, Hotel Royal Hoi An MGallery by Sofitel is the latest gem on the crown jewel of this UNESCO World Heritage Site. Featuring modern and artistic facilities ranging from luxurious rooms, two signature restaurants, a charming Royal Spa, modern meeting rooms and especially a stunning swimming pool, Hotel Royal Hoi An is the ideal get-away destination for romantic breaks, family vacations or inspiring events. http://hotelroyalhoian.vn/
Thông tin liên hệ
- Talent and Culture Department - Recruitment