Reservation Agent - Onboarding from May
- Hạn nộp: 10/04/2024
- Mức lương: Thỏa thuận
Thông tin cơ bản
1
Huyện Điện Bàn - Quảng Nam
Giờ hành chính
Kinh doanh & tiếp thị
Nhân viên
09/04/2024 14:01
Mô tả công việc
- The person in charge of the room reservation is centered on customer service and needs to communicate smoothly with customers and to convince customers. One must be able to communicate with a positive attitude with our customers over the phone and be able to treat our customers with care and efficiency. Multitasking that can perform multiple tasks at the same time and ability to solve problems promptly are required.
- Provide accurate and friendly booking services to create customer satisfaction
- Coordinate tasks and manage relevant data accurately for efficient scheduling service operations
- Effectively respond by the rules to reservation related inquireds such as calls, emails, and fax.
- Enter and modify the data related to the reservation, and create VIP and other booking documents
- Build daily morning and afternoon reports, cumulatively calculate and confirm monthly commission data
Quyền lợi được hưởng
* Professional and friendly working environment
* Competitive benefit package
- 2 days off/ week, 12 annual leaves/ year
- 24h accidental insurance, health care insurance for self and dependents
- Uniform + staff meals + shuttle bus are provided
Yêu cầu công việc
- • Required Skills & Knowledge
- Understanding of hotels and hotel products(Room, F&B, etc.) industry
- Knowledge of hotel rooms and meeting related services
- Knowledge and ability to use computers to analyze and manage budgets
- Understanding the operating skill and booking sales process of hotel reservation management system
- Understanding of hotels and hotel products(Room, F&B, etc.) industry- Good writing skills
• Qualifications & Experiences
- 2-year college degree, bachelor degree preferred
- Previous work experience with hotel booking preferred
- Basic communication in English and other foreign languages preferred
- Confidentiality of sales planning and strategy is essential
Yêu cầu hồ sơ
Chấp nhận tập tin doc, docx, xls, xlsx, pdf, gif, jpg, png dung lượng không quá 10MB
- Quy mô:
- Lạc Long Quân, Điện Ngọc, Điện Bàn, Quang Nam Province, Vietnam
The Shilla Hotels & Resorts, the Hospitality brand of South Korean conglomerate Samsung maintains elegance and a tradition of winning guests’ hearts with the aim of becoming a “Premium Lifestyle Leading Company”. Under its new brand Shilla Monogram, Shilla Monogram Quangnam Danang will be a lifestyle beachfront resort comprising 308 guestrooms, several restaurants, and bars, recreation, wellness, and meeting facilities. Centering on the openness of the resort’s indoor and outdoor spaces there is a sense of design continuity between each open space and an atmosphere that harmonizes with the surrounding nature. Located at one of the world’s beautiful beaches, one side faces the ocean, Shilla Monogram Resort allows guests to enjoy their stay overlooking a stunning view that creates a relaxing, contemplative atmosphere. The hotel’s 309 guestrooms take into account the needs and perspectives of resort guests and are devised to be a tailored space. By bringing your qualification and passion to work at our properties, you will help us achieve our vision: offering customers the lifestyle of their dream based on trust.
Thông tin liên hệ
- Ms. Ngân - Human Resources